Adobe Experience Cloud incident
Customer Journey Analytics: Availability issue
Resolved after 1 hour 10 minutes, affecting Customer Journey Analytics, on November 4, 2026.
A subset of Customer Journey Analytics (CJA) customers in the Great Britain region may have experienced a service disruption.Resolution summary: This issue has been resolved. Adobe Engineering identified a network connectivity issue and updated the affected network configuration to restore service availability. Following this change, service functionality was restored, and the observed errors returned to expected levels.Customer impact: Customers may have been unable to load Workspace or access its functionality during the impacted timeframe.If you are still experiencing symptoms, please contact Adobe Customer Journey Analytics Support via the Support portal in Admin Console or Experience League for further assistance
Affected components
Update timeline
- monitoring Nov 04, 2026, 09:20 AM UTC
Our monitoring systems have alerted to a potential issue.
- monitoring Nov 04, 2026, 09:34 AM UTC
This issue has been determined to be impactful. We're investigating an availability issue.
- monitoring Nov 04, 2026, 09:54 AM UTC
A subset of Customer Journey Analytics (CJA) customers in the Great Britain region may be unable to load Workspace or access its functionality. We are actively investigating this issue and will post updates within one hour or as soon as new information becomes available.If you have any questions, please contact Adobe Customer Journey Analytics Support via the Support Portal in Admin Console or Experience League.
- monitoring Nov 04, 2026, 09:54 AM UTC
We’re investigating an availability issue.
- monitoring Nov 04, 2026, 10:44 AM UTC
A subset of Customer Journey Analytics (CJA) customers in the Great Britain region may have experienced a service disruption.Resolution summary: This issue has been resolved. Adobe Engineering identified a network connectivity issue and updated the affected network configuration to restore service availability. Following this change, service functionality was restored, and the observed errors returned to expected levels.Customer impact: Customers may have been unable to load Workspace or access its functionality during the impacted timeframe.If you are still experiencing symptoms, please contact Adobe Customer Journey Analytics Support via the Support portal in Admin Console or Experience League for further assistance
- resolved Nov 04, 2026, 10:45 AM UTC
We’ve resolved the availability issue.
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