Adobe Experience Cloud incident
Customer Journey Analytics: Performance issue
Resolved after 37 minutes, affecting Customer Journey Analytics, on November 5, 2026.
A subset of Adobe Customer Journey Analytics customers in the Americas region may have experienced a service degradation.- What has changed: This issue has been resolved, and all systems are fully operational.- Customer impact: Customers may have experienced errors or an inability to access some reporting capabilities.If you are still experiencing symptoms, please contact Adobe Customer Journey Analytics Support at https://experienceleague.adobe.com/support. The information on this page reflects our understanding of the incident and impact at the time of the update.
Affected components
Update timeline
- monitoring Nov 05, 2026, 07:21 PM UTC
Our monitoring systems have alerted to a potential issue.
- monitoring Nov 05, 2026, 07:37 PM UTC
This issue has been determined to be impactful. We're investigating a performance issue.
- monitoring Nov 05, 2026, 07:50 PM UTC
A subset of Adobe Customer Journey Analytics customers in the Americas region may be experiencing errors or an inability to access some reporting capabilities. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Customer Journey Analytics Support at https://experienceleague.adobe.com/support.
- resolved Nov 05, 2026, 08:38 PM UTC
We’ve resolved the performance issue.
- resolved Nov 05, 2026, 08:38 PM UTC
A subset of Adobe Customer Journey Analytics customers in the Americas region may have experienced a service degradation.- What has changed: This issue has been resolved, and all systems are fully operational.- Customer impact: Customers may have experienced errors or an inability to access some reporting capabilities.If you are still experiencing symptoms, please contact Adobe Customer Journey Analytics Support at https://experienceleague.adobe.com/support. The information on this page reflects our understanding of the incident and impact at the time of the update.
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