Resolved after 6 hours 35 minutes, affecting Real-Time CDP, on October 22, 2026.
Adobe Real-Time CDP (RTCDP) customers in the Ashburn data center may have experienced service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe Engineering team increased processing capacity to restore the expected processing rate and the accumulated backlog has cleared.Customer impact: A subset of customers experienced delayed processing of profile change events, causing profile updates to reach downstream services and systems later than expected.If you are still experiencing symptoms, please contact Adobe RTCDP Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and its impact at the time of this update.
Affected components
Update timeline
- monitoring Oct 22, 2026, 11:50 PM UTC
We’re investigating a performance issue.
- monitoring Oct 23, 2026, 12:06 AM UTC
Adobe Real-Time CDP (RTCDP) customers in the Ashburn data center may experience delayed processing of profile change events, causing profile updates to arrive late in downstream services and systems. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe RTCDP Support via the Support Portal in Admin Console or Experience League.
- monitoring Oct 23, 2026, 01:00 AM UTC
Adobe Real-Time CDP (RTCDP) customers in the Ashburn data centre may be experiencing service degradation.What has changed: Adobe Engineering has increased processing capacity and is monitoring the service while continuing to investigate the underlying cause.Customer impact: A subset of customers may be experiencing delayed processing of profile change events, causing profile updates to arrive late in downstream services and systems.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe RTCDP Support via the Support Portal in Admin Console or Experience League.
- resolved Oct 23, 2026, 03:18 AM UTC
We’ve resolved the performance issue.
- resolved Oct 23, 2026, 03:25 AM UTC
Adobe Real-Time CDP (RTCDP) customers in the Ashburn data center may have experienced service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe Engineering team increased processing capacity to restore the expected processing rate and the accumulated backlog has cleared.Customer impact: A subset of customers experienced delayed processing of profile change events, causing profile updates to reach downstream services and systems later than expected.If you are still experiencing symptoms, please contact Adobe RTCDP Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and its impact at the time of this update.
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