Adobe Experience Cloud incident
Adobe Advertising, Adobe Campaign: Availability issue
Resolved after 3 hours 54 minutes, affecting Adobe Advertising and Adobe Campaign, on October 21, 2026.
A subset of Adobe Campaign customers in the EMEA region may have experienced a service disruption.Resolution Summary: This issue has been resolved, and all systems are fully operational. Connectivity to a connected third-party service was restored, allowing affected Campaign-related operations to resume.Customer impact: A subset of customers in the EMEA region were unable to run Campaign-related operations that depend on a connected third-party service.If you are still experiencing symptoms, please contact Adobe Campaign Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
Affected components
Update timeline
- monitoring Oct 21, 2026, 06:55 PM UTC
We’re investigating an availability issue.
- monitoring Oct 21, 2026, 07:26 PM UTC
A subset of Adobe Campaign customers in the EMEA region may be unable to run Campaign-related operations that depend on a connected third-party service. We are actively investigating this issue now and will post updates as soon as new information becomes available. If you have any questions, please contact Adobe Campaign Support via the Support Portal in Admin Console.
- monitoring Oct 21, 2026, 07:26 PM UTC
We've changed the Services impacted for the availability issue.
- monitoring Oct 21, 2026, 07:29 PM UTC
A subset of Adobe Campaign customers in the EMEA region may be unable to run Campaign-related operations that depend on a connected third-party service. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Campaign Support via the Support Portal in Admin Console.
- monitoring Oct 21, 2026, 09:13 PM UTC
We’re investigating an availability issue.
- resolved Oct 21, 2026, 10:22 PM UTC
We’ve resolved the availability issue.
- resolved Oct 21, 2026, 10:37 PM UTC
A subset of Adobe Campaign customers in the EMEA region may have experienced a service disruption.Resolution Summary: This issue has been resolved, and all systems are fully operational. Connectivity to a connected third-party service was restored, allowing affected Campaign-related operations to resume.Customer impact: A subset of customers in the EMEA region were unable to run Campaign-related operations that depend on a connected third-party service.If you are still experiencing symptoms, please contact Adobe Campaign Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
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