Resolved after 2 hours 30 minutes, affecting Adobe Commerce, on October 21, 2026.
Adobe Commerce customers globally may have experienced intermittent service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams implemented mitigation measures to restore service stability and confirmed recovery across the affected environments.Customer impact: Customers may have experienced intermittent errors or slower-than-expected performance while using the platform.If you are still experiencing symptoms, please contact Adobe Commerce Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
Affected components
Update timeline
- monitoring Oct 21, 2026, 10:35 PM UTC
We’re investigating a performance issue.
- monitoring Oct 21, 2026, 11:06 PM UTC
A subset of Adobe Commerce customers globally may be experiencing intermittent slower-than-expected performance or errors while using the platform. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Commerce Support via the Support Portal in Admin Console.
- monitoring Oct 22, 2026, 12:10 AM UTC
A subset of Adobe Commerce customers globally may be experiencing intermittent slower-than-expected performance or errors while using the platform. We have identified a mitigation for the issue and are implementing it across affected environments. We will provide further updates as new information becomes available. If you have any questions, please contact Adobe Commerce Support via the Support Portal in Admin Console.
- monitoring Oct 22, 2026, 01:27 AM UTC
Adobe Commerce customers globally may have experienced intermittent service degradation.Resolution summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering teams implemented mitigation measures to restore service stability and confirmed recovery across the affected environments.Customer impact: Customers may have experienced intermittent errors or slower-than-expected performance while using the platform.If you are still experiencing symptoms, please contact Adobe Commerce Support via the Support Portal in Admin Console for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Oct 22, 2026, 01:34 AM UTC
We’ve resolved the performance issue.
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