Adobe Experience Cloud incident
Adobe Marketo Engage: Performance issue
Resolved after 5 hours 14 minutes, affecting Adobe Marketo Engage, on October 21, 2026.
A subset of Adobe Marketo Engage customers in the Ashburn data center may be experiencing a service degradation.What has changed: The Adobe engineering team has identified the specific condition causing the issue and is implementing a targeted fix intended to resolve it while maintaining existing security protections. Testing is ongoing across the affected environments to confirm the fix resolves the issue for all affected customers.Customer impact: A subset of customers may continue to experience errors when attempting to edit landing pages or other assets.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Marketo Engage Support via the Admin Console or Experience League.
Affected components
Update timeline
- monitoring Oct 21, 2026, 10:12 PM UTC
We’re investigating a performance issue.
- monitoring Oct 21, 2026, 10:16 PM UTC
We’ve changed the impact start date for the performance issue.
- monitoring Oct 21, 2026, 11:02 PM UTC
We've changed the Services impacted for the performance issue.
- monitoring Oct 21, 2026, 11:15 PM UTC
A subset of Adobe Marketo Engage customers in the Ashburn data center may be experiencing a service degradation.What has changed: The Adobe engineering team has identified the specific condition causing the issue and is implementing a targeted fix intended to resolve it while maintaining existing security protections. Testing is ongoing across the affected environments to confirm the fix resolves the issue for all affected customers.Customer impact: A subset of customers may continue to experience errors when attempting to edit landing pages or other assets.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Marketo Engage Support via the Admin Console or Experience League.
- resolved Oct 21, 2026, 11:59 PM UTC
We’ve resolved the performance issue.
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