Adobe Experience Cloud incident
Adobe Marketo Engage: Availability issue
Adobe Experience Cloud experienced a major incident on October 21, 2026 affecting Adobe Marketo Engage, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 21, 2026, 03:24 PM UTC
We’re investigating an availability issue.
- monitoring Oct 21, 2026, 03:24 PM UTC
We’ve changed the impact start date for the availability issue.
- monitoring Oct 21, 2026, 04:07 PM UTC
A subset of Adobe Marketo Engage customers in the San Jose data center may be unable to log in to their instances, may observe email sends failing to execute as expeted, and may notice REST API unavialability. We are actively investigating this issue now and will post updates within one hour or as soon as new information becomes available. If you have any questions, please contact Adobe Marketo Engage Support via the Support Portal in Admin Console or Experience League.
- monitoring Oct 21, 2026, 04:19 PM UTC
We’ve changed the impact start date for the availability issue.
- monitoring Oct 21, 2026, 04:21 PM UTC
A subset of Adobe Marketo Engage customers in the San Jose data center may be experiencing a service disruption.What has changed: Login access for the known affected accounts has been restored. However, campaign and email processing remains significantly delayed, and the Marketo REST API remains unavailable for a subset of customers. The Adobe engineering team continues to investigate a possible connectivity-related cause and has engaged additional teams to address the remaining processing backlog and API access.Customer impact: A subset of customers may continue to experience delayed or halted email sends, a backlog of pending campaign activity, and unavailability of the REST API.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Marketo Engage Support via the Support Portal in Admin Console or Experience League.
- monitoring Oct 21, 2026, 05:36 PM UTC
A subset of Adobe Marketo Engage customers in the San Jose data center may be experiencing a service disruption.What has changed: The Adobe engineering team confirmed that the login and access issue has recovered, following a period of failed access checks earlier in the incident. Engineering has also identified more specific backend connectivity evidence to support the ongoing investigation.Customer impact: A subset of customers may continue to experience delayed or halted email sends and a backlog of pending campaign activity while engineering completes validation.We will post updates within one hour or as soon as new information is available. If you have any questions, please contact Adobe Marketo Engage Support via the Support Portal in Admin Console or Experience League.
- monitoring Oct 21, 2026, 06:06 PM UTC
A subset of Adobe Marketo Engage customers in the San Jose data center may have experienced a service disruption.Resolution Summary: This issue has been resolved, and all systems are fully operational. The Adobe engineering team confirmed that the primary system completed its recovery process and came back online, restoring customer access and processing.Customer impact: A subset of customers may have experienced login failures, delayed or halted email activity, and intermittent REST API accessibility.If you are still experiencing symptoms, please contact Adobe Marketo Engage Support via the Support Portal in Admin Console or Experience League for further assistance. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Oct 21, 2026, 06:09 PM UTC
We’ve resolved the availability issue.