Actionstep incident

Practice Management Navigation Bar Not Visible When New UI Is Enabled - Sep 21 2026

Notice Resolved View vendor source →

Actionstep experienced a notice incident on September 21, 2026, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 09:00 PM UTC
Resolved
Sep 21, 2026, 09:30 PM UTC
Duration
30m
Detected by Pingoru
Sep 21, 2026, 09:00 PM UTC

Update timeline

  1. investigating Sep 21, 2026, 09:00 PM UTC

    Some users are seeing their Practice Management navigation bar disappear when the new User Interface (UI) is enabled. Our team is currently investigating. Workaround: Disabling the new UI resolves this in the meantime. To turn it off, have an administrator follow these steps in your Actionstep system: 1. Admin 2. General Settings 3. Feature Preview 4. Global Header Redesign > toggle to OFF 5. Save We'll post an update here once a fix is in place.

  2. investigating Sep 21, 2026, 09:11 PM UTC

    The workaround posted previously, disabling the new UI, does not resolve the issue for all affected users. Our team is actively working on a fix. We'll post again as soon as we have one, or with a new workaround in the meantime.

  3. investigating Sep 21, 2026, 09:23 PM UTC

    We've identified the root cause of the navigation bar issue and our team is now building a fix.

  4. resolved Sep 21, 2026, 09:30 PM UTC

    The Product Team has released a fix, and this issue is now resolved. If you're still unable to see your navigation bar, log out, clear your cache, and log back into Actionstep. If that doesn't resolve it, please contact support here: https://support.actionstep.com/hc/en-us/requests/new