Actionstep incident
Server Outage - (eu-west-1) - 502 Error- Sep 28th 2026
Actionstep experienced a major incident on September 28, 2026 affecting United Kingdom, Middle East, Africa, and Europe, lasting 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2026, 02:42 PM UTC
We are writing to inform that our team is aware of the system outage that began on 28/09/2026, 15:30 pm BST. Our team is investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.
- resolved Sep 28, 2026, 02:50 PM UTC
We are writing to confirm that the system outage that began on 28/09/2026 at 15:30 BST has now been resolved, and the system has been restored to full functionality. Our team has monitored the system following the restoration and can confirm that services are operating normally. We are continuing to investigate the underlying cause of the outage and will provide a further update once we have more information. We apologise for any disruption or inconvenience this may have caused and thank you for your patience and understanding while we worked to restore the service. In the meantime, our support team remains available via ticket submission at https://support.actionstep.com should you require any further assistance.