Actionstep experienced a major incident on August 27, 2026 affecting New Zealand, Australia, and South Pacific, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2026, 11:30 PM UTC
We are writing to inform you that our team is aware of an outage affecting the Actionstep Practice Management system that began on 28/08/2026 11:10 am NZT. This issue is limited to a single server affecting a portion of our customers. Users running into 500 errors on different parts of the system. Our team Engineering team are already investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.
- monitoring Aug 27, 2026, 11:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 27, 2026, 11:45 PM UTC
The issues affecting the Actionstep Practice Management platform have now been resolved. Engineering team confirmed that the services are now fully functional. We apologise for any inconvenience this may have caused.