Is Actionstep down?

We are writing to inform that our team is aware of the system outage that began on 28/09/2026, 15:30 pm BST. Our team is investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.

We are writing to confirm that the system outage that began on 28/09/2026 at 15:30 BST has now been resolved, and the system has been restored to full functionality. Our team has monitored the system following the restoration and can confirm that services are operating normally. We are continuing to investigate the underlying cause of the outage and will provide a further update once we have more information. We apologise for any disruption or inconvenience this may have caused and thank you for your patience and understanding while we worked to restore the service. In the meantime, our support team remains available via ticket submission at https://support.actionstep.com should you require any further assistance.

Some users are seeing their Practice Management navigation bar disappear when the new User Interface (UI) is enabled. Our team is currently investigating. Workaround: Disabling the new UI resolves this in the meantime. To turn it off, have an administrator follow these steps in your Actionstep system: 1. Admin 2. General Settings 3. Feature Preview 4. Global Header Redesign > toggle to OFF 5. Save We'll post an update here once a fix is in place.

The workaround posted previously, disabling the new UI, does not resolve the issue for all affected users. Our team is actively working on a fix. We'll post again as soon as we have one, or with a new workaround in the meantime.

We've identified the root cause of the navigation bar issue and our team is now building a fix.

The Product Team has released a fix, and this issue is now resolved. If you're still unable to see your navigation bar, log out, clear your cache, and log back into Actionstep. If that doesn't resolve it, please contact support here: https://support.actionstep.com/hc/en-us/requests/new

We are aware that some users are experiencing 500 errors across various parts of the system. This issue is affecting a subset of customers on a single server. Our Engineering team is actively investigating and we will provide an update as soon as we have more information.

A fix has been implemented, and we are continuing to monitor system performance to ensure stability. We'll update this page once we're confident the issue is fully resolved.

We are aware that our servers have encountered an issue again and some users may be experiencing disruption. Our team is working to restore full functionality and we will provide updates as more information becomes available. We apologise for the inconvenience this is causing.

A fix has been implemented, and we are continuing to monitor system performance to ensure stability. We'll update this page once we're confident the issue is fully resolved.

This issue has now been fixed, and our Engineering team has confirmed that the Actionstep Practice Management platform is now stable and fully operational again.

We are writing to inform you that our team is aware of an outage affecting the Actionstep Practice Management system that began on 28/08/2026 11:10 am NZT. This issue is limited to a single server affecting a portion of our customers. Users running into 500 errors on different parts of the system. Our team Engineering team are already investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.

A fix has been implemented and we are monitoring the results.

The issues affecting the Actionstep Practice Management platform have now been resolved. Engineering team confirmed that the services are now fully functional. We apologise for any inconvenience this may have caused.

We are writing to inform you that our team is aware of an outage affecting the Actionstep Practice Management system that began on 27/08/2026 12:50 pm AEST. Specifically, this issue is limited to a single server affecting a portion of our customers. Errors are ranging from platform slowness to 500 errors on different parts of the system. Our team is investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team

The issue has been identified, and we are monitoring the system as the affected server is now returning to normal performance levels.

The issues affecting the Actionstep Practice Management platform have now been resolved, and our technical teams have confirmed that all services are now fully functional. We would like to apologise for any inconvenience this may have caused. Regards, The Actionstep Team