Actionstep incident
Server Outage - (AP-Southeast-2) - Users Unable to Login - August 27, 2026
Actionstep experienced a major incident on August 27, 2026 affecting Login / Launchpad and New Zealand, Australia, and South Pacific, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2026, 02:57 AM UTC
We are writing to inform you that our team is aware of an outage affecting the Actionstep Practice Management system that began on 27/08/2026 12:50 pm AEST. Specifically, this issue is limited to a single server affecting a portion of our customers. Errors are ranging from platform slowness to 500 errors on different parts of the system. Our team is investigating this as the top priority and will work to restore the system to full functionality urgently. We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance. Regards, Actionstep Support Team
- monitoring Aug 27, 2026, 03:09 AM UTC
The issue has been identified, and we are monitoring the system as the affected server is now returning to normal performance levels.
- resolved Aug 27, 2026, 03:13 AM UTC
The issues affecting the Actionstep Practice Management platform have now been resolved, and our technical teams have confirmed that all services are now fully functional. We would like to apologise for any inconvenience this may have caused. Regards, The Actionstep Team