Actionstep experienced a major incident on August 28, 2026 affecting New Zealand, Australia, and South Pacific, lasting 4h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 28, 2026, 12:17 AM UTC
We are aware that some users are experiencing 500 errors across various parts of the system. This issue is affecting a subset of customers on a single server. Our Engineering team is actively investigating and we will provide an update as soon as we have more information.
- monitoring Aug 28, 2026, 01:06 AM UTC
A fix has been implemented, and we are continuing to monitor system performance to ensure stability. We'll update this page once we're confident the issue is fully resolved.
- identified Aug 28, 2026, 01:09 AM UTC
We are aware that our servers have encountered an issue again and some users may be experiencing disruption. Our team is working to restore full functionality and we will provide updates as more information becomes available.
- monitoring Aug 28, 2026, 03:54 AM UTC
A fix has been implemented, and we are continuing to monitor system performance to ensure stability. We'll update this page once we're confident the issue is fully resolved.
- resolved Aug 28, 2026, 04:18 AM UTC
This issue has now been fixed, and our Engineering team has confirmed that the Actionstep Practice Management platform is now stable and fully operational again.