Acquired Outage History

Acquired is up right now

Acquired had 32 outages in the last 2 years totaling 624h 28m of downtime — averaging 1.3 incidents per month.

There were 32 Acquired outages since June 6, 2024 totaling 624h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://acquired.statuspage.io

Minor May 12, 2026

Potential Issue with Cashflows

Detected by Pingoru
May 12, 2026, 01:35 PM UTC
Resolved
May 12, 2026, 04:50 PM UTC
Duration
3h 15m
Affected: Payments API
Timeline · 4 updates
  1. investigating May 12, 2026, 01:35 PM UTC

    We are currently investigating a potential issue affecting cashflows. We are working to identify the cause and will provide a further update as soon as possible.

  2. identified May 12, 2026, 01:41 PM UTC

    We have confirmed that this is an issue on the part of Cashflows. We have enabled load balancing as a mitigation measure, if you have alternative acquirers available.

  3. monitoring May 12, 2026, 02:10 PM UTC

    Cashflows have confirmed that a fix has been implemented and the issue is now resolved. We have re-enabled Cashflows MIDs and transactions should be processing as normal.

  4. resolved May 12, 2026, 04:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 11, 2026

Hub Availability Issue

Detected by Pingoru
May 11, 2026, 03:08 PM UTC
Resolved
May 11, 2026, 03:12 PM UTC
Duration
3m
Affected: Hub
Timeline · 4 updates
  1. investigating May 11, 2026, 03:08 PM UTC

    We are currently investigating an issue affecting the Acquired Hub. Payment processing is not impacted and continues to operate as normal. We will provide further updates as our investigation progresses.

  2. identified May 11, 2026, 03:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 11, 2026, 03:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 11, 2026, 03:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 14, 2026

Intermittent PBB Failures

Detected by Pingoru
Mar 14, 2026, 11:56 AM UTC
Resolved
Mar 14, 2026, 11:56 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 14, 2026, 01:29 PM UTC

    Pay by bank suffering from internmittent failures / timeouts

Read the full incident report →

Notice February 10, 2026

Service degradation affecting the Hub

Detected by Pingoru
Feb 10, 2026, 07:27 PM UTC
Resolved
Feb 10, 2026, 07:35 PM UTC
Duration
7m
Affected: Hub
Timeline · 2 updates
  1. investigating Feb 10, 2026, 07:27 PM UTC

    We are currently experiencing a service degradation affecting the Hub. Some users may see reduced performance or intermittent issues. Our engineering team is investigating and working to restore normal service as quickly as possible. Further updates will follow.

  2. resolved Feb 10, 2026, 07:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 10, 2025

Processing issues & the Hub

Detected by Pingoru
Dec 10, 2025, 03:49 PM UTC
Resolved
Dec 10, 2025, 04:03 PM UTC
Duration
13m
Affected: Payments APIHub
Timeline · 3 updates
  1. investigating Dec 10, 2025, 03:49 PM UTC

    We are currently investigating the issue

  2. monitoring Dec 10, 2025, 03:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 10, 2025, 04:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 12, 2025

Service degradation for Trust Payments MIDs

Detected by Pingoru
Nov 12, 2025, 02:25 PM UTC
Resolved
Nov 12, 2025, 03:58 PM UTC
Duration
1h 32m
Affected: ComponentsHosted CheckoutCardsHosted Payment PageCard API
Timeline · 4 updates
  1. investigating Nov 12, 2025, 02:25 PM UTC

    We are currently investigating a service degradation affecting Trust Payments MIDs. Where multiple acquirers are configured, transactions have been automatically rerouted to maintain processing continuity. Merchants with only a Trust Payments MID may experience intermittent transaction errors during this time.

  2. investigating Nov 12, 2025, 02:26 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 12, 2025, 03:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 12, 2025, 03:58 PM UTC

    This service degradation has now been resolved.

Read the full incident report →

Notice October 31, 2025

Service Degradation - Platform Performance

Detected by Pingoru
Oct 31, 2025, 09:13 AM UTC
Resolved
Oct 31, 2025, 10:05 AM UTC
Duration
52m
Affected: ComponentsHubPay by BankHosted CheckoutDirect DebitCards
Timeline · 4 updates
  1. investigating Oct 31, 2025, 09:13 AM UTC

    We are currently investigating reports of degraded performance affecting parts of our platform. Users may experience slower than usual response times or intermittent errors.

  2. monitoring Oct 31, 2025, 09:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 31, 2025, 10:04 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 31, 2025, 10:05 AM UTC

    This service degradation has been resolved.

Read the full incident report →

Minor October 29, 2025

Service Degradation – Subset of Reuse and Rebill Transactions

Detected by Pingoru
Oct 29, 2025, 03:09 PM UTC
Resolved
Oct 29, 2025, 04:39 PM UTC
Duration
1h 30m
Affected: Cards
Timeline · 2 updates
  1. investigating Oct 29, 2025, 03:09 PM UTC

    We’re currently investigating an issue affecting a subset of Mastercard reuse and rebill transactions. Some transactions may experience delays or failures during processing. Our team is working to identify the cause and restore full service as soon as possible.

  2. resolved Oct 29, 2025, 04:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 22, 2025

Intermittent REST API Processing Issues

Detected by Pingoru
Oct 22, 2025, 08:27 AM UTC
Resolved
Oct 22, 2025, 02:37 PM UTC
Duration
6h 10m
Affected: Payments APICard API
Timeline · 3 updates
  1. investigating Oct 22, 2025, 08:27 AM UTC

    We’re currently investigating an intermittent issue affecting payment processing via our REST API. Some transactions may fail or experience delays. Our team is working to identify the cause and restore full service as soon as possible.

  2. monitoring Oct 22, 2025, 09:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 22, 2025, 02:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 13, 2025

Hosted Checkout issue

Detected by Pingoru
Oct 13, 2025, 02:26 PM UTC
Resolved
Oct 13, 2025, 03:04 PM UTC
Duration
37m
Affected: Hosted Checkout
Timeline · 2 updates
  1. investigating Oct 13, 2025, 02:26 PM UTC

    We are currently investigating an issue with our Hosted Checkout - we will update asap.

  2. resolved Oct 13, 2025, 03:04 PM UTC

    We believe the issue has been resolved. If your customers report any further problems, please advise them to perform a hard refresh (Ctrl + Shift + R or Cmd + Shift + R). Otherwise, the issue will clear automatically within the next few hours.

Read the full incident report →

Notice August 1, 2025

Issue with all processing

Detected by Pingoru
Aug 01, 2025, 09:42 AM UTC
Resolved
Aug 01, 2025, 03:46 PM UTC
Duration
6h 3m
Affected: PayoutsPayments APIHubPay by BankDirect DebitHosted Payment PageCard API
Timeline · 6 updates
  1. investigating Aug 01, 2025, 09:16 AM UTC

    We are currently investigating an issue affecting our Hosted Checkout solution and will provide updates as soon as we have more information.

  2. investigating Aug 01, 2025, 09:24 AM UTC

    This is now affecting all services - we are continuing to investigate and will update as soon as we have more information.

  3. investigating Aug 01, 2025, 09:27 AM UTC

    We are continuing to investigate this issue.

  4. identified Aug 01, 2025, 09:42 AM UTC

    We are now seeing processing times recover. We are still experiencing issues with Hosted Checkout.

  5. monitoring Aug 01, 2025, 11:39 AM UTC

    The issues affecting our Hosted Checkout solution have now been resolved. We are continuing to monitor the service closely to ensure stability. The Hub may still experience some performance issues.

  6. resolved Aug 01, 2025, 03:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 21, 2025

Cashflows Transaction Processing Outage

Detected by Pingoru
Jul 21, 2025, 03:02 PM UTC
Resolved
Jul 21, 2025, 03:31 PM UTC
Duration
28m
Affected: Payments APIHosted Payment PageCard API
Timeline · 3 updates
  1. investigating Jul 21, 2025, 03:02 PM UTC

    We’re currently seeing failures with transaction processing via Cashflows. We're in contact with their team and will provide updates as we learn more.

  2. identified Jul 21, 2025, 03:07 PM UTC

    We’re currently seeing failures with transaction processing via Cashflows. We're in contact with their team and will provide updates as we learn more. All traffic has been balanced away from Cashflows where possible.

  3. resolved Jul 21, 2025, 03:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 21, 2025

Issue with Direct Debit Mandate Creation

Detected by Pingoru
Jul 21, 2025, 12:02 PM UTC
Resolved
Jul 22, 2025, 08:35 AM UTC
Duration
20h 33m
Affected: Hub
Timeline · 2 updates
  1. identified Jul 21, 2025, 12:02 PM UTC

    We’re currently unable to create new direct debit mandates due to an issue with an upstream provider. Investigation is ongoing and we’ll share updates as soon as we have more information.

  2. resolved Jul 22, 2025, 08:35 AM UTC

    The issue is now fully resolved and our platform is stable and operating as normal. Thank you for your patience and we apologise for the inconvenience caused to your business.

Read the full incident report →

Major July 3, 2025

Degraded Payment Processing & Hub Latency

Detected by Pingoru
Jul 03, 2025, 03:34 PM UTC
Resolved
Jul 03, 2025, 06:56 PM UTC
Duration
3h 21m
Affected: Payments APIHubHosted Payment PageCard API
Timeline · 4 updates
  1. investigating Jul 03, 2025, 03:34 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 03, 2025, 03:44 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 03, 2025, 04:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 03, 2025, 06:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 18, 2025

Pay By Bank Service Interruption

Detected by Pingoru
Jun 18, 2025, 07:32 PM UTC
Resolved
Jun 18, 2025, 08:07 PM UTC
Duration
35m
Affected: Pay by Bank
Timeline · 4 updates
  1. investigating Jun 18, 2025, 07:32 PM UTC

    We are currently investigating this issue.

  2. identified Jun 18, 2025, 08:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 18, 2025, 08:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 18, 2025, 08:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 29, 2025

Cashflows Available Incident

Detected by Pingoru
May 29, 2025, 09:25 AM UTC
Resolved
May 29, 2025, 03:50 PM UTC
Duration
6h 24m
Affected: Payments APIHosted Payment PageCard API
Timeline · 4 updates
  1. identified May 29, 2025, 09:25 AM UTC

    We're seeing issues with our acquiring partner Cashflows, affecting some merchants. Where possible, we've re-routed traffic to minimise impact. We're monitoring closely and will update as we know more.

  2. monitoring May 29, 2025, 09:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 29, 2025, 09:50 AM UTC

    Update from Cashflows: IdentifiedThe issue was identified and we have performed recovery actions to restore service. Transactions were being processed normally from 10:19am. Technology Teams will continue to monitor. We will continue to monitor until we are happy to load balance traffic back to Cashflows

  4. resolved May 29, 2025, 03:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 25, 2025

Pay by Bank Unavailable via Hosted Checkout

Detected by Pingoru
Apr 25, 2025, 08:08 AM UTC
Resolved
Apr 25, 2025, 11:42 AM UTC
Duration
3h 33m
Affected: Pay by Bank
Timeline · 3 updates
  1. identified Apr 25, 2025, 08:08 AM UTC

    We are currently experiencing an issue with the Pay by Bank payments on our Hosted Checkout. Our team is investigating and working to resolve the issue as quickly as possible. Other payment methods remain unaffected. Direct API Pay by Bank integrations are not affected.

  2. monitoring Apr 25, 2025, 09:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 25, 2025, 11:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 19, 2025

Webhooks not processing

Detected by Pingoru
Mar 19, 2025, 09:56 AM UTC
Resolved
Mar 19, 2025, 10:28 AM UTC
Duration
31m
Timeline · 3 updates
  1. identified Mar 19, 2025, 10:22 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Mar 19, 2025, 10:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 19, 2025, 10:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 19, 2025

Service degradation in card processing

Detected by Pingoru
Mar 19, 2025, 08:34 AM UTC
Resolved
Mar 19, 2025, 10:23 AM UTC
Duration
1h 48m
Affected: Payments APICard API
Timeline · 5 updates
  1. investigating Mar 19, 2025, 09:20 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 19, 2025, 09:29 AM UTC

    We are continuing to investigate this issue.

  3. identified Mar 19, 2025, 10:00 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 19, 2025, 10:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 19, 2025, 10:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 19, 2025

Service Outage: We’re Working on a Fix

Detected by Pingoru
Mar 19, 2025, 06:16 AM UTC
Resolved
Mar 19, 2025, 08:02 AM UTC
Duration
1h 45m
Affected: PayoutsPayments APIHubPay by BankHosted Payment PageCard API
Timeline · 2 updates
  1. investigating Mar 19, 2025, 06:57 AM UTC

    We are currently investigating this issue.

  2. resolved Mar 19, 2025, 08:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 12, 2025

Trust Payments Recon Reports Unavailable 12/03

Detected by Pingoru
Mar 12, 2025, 04:03 PM UTC
Resolved
Mar 12, 2025, 05:37 PM UTC
Duration
1h 34m
Affected: Payments APIHosted Payment PageCard API
Timeline · 2 updates
  1. identified Mar 12, 2025, 04:03 PM UTC

    There was an issue processing today's Trust Payments reconciliation report. We are currently awaiting a new file from Trust Payments and will process it as soon as it is received.

  2. resolved Mar 12, 2025, 05:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 18, 2025

Open Banking - Natwest Group Banks

Detected by Pingoru
Feb 18, 2025, 03:13 PM UTC
Resolved
Mar 13, 2025, 07:51 PM UTC
Duration
23d 4h
Affected: Pay by Bank
Timeline · 5 updates
  1. investigating Feb 18, 2025, 03:13 PM UTC

    Open Banking is experiencing degraded performance with NatWest Group payments, and some transactions may be impacted. Our team is investigating.

  2. identified Feb 19, 2025, 03:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 03, 2025, 11:25 AM UTC

    This issue is still ongoing. Last week, we disabled NatWest and RBS as payment options at checkout. We are actively working on a solution and will provide further updates as soon as we have more information.

  4. monitoring Mar 13, 2025, 05:09 PM UTC

    A fix has been implemented and we are currently monitoring the results.

  5. resolved Mar 13, 2025, 07:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 13, 2025

Slow Processing Times

Detected by Pingoru
Feb 13, 2025, 09:36 AM UTC
Resolved
Feb 13, 2025, 10:56 AM UTC
Duration
1h 20m
Affected: Payments APIHosted Payment PageCard API
Timeline · 4 updates
  1. investigating Feb 13, 2025, 09:36 AM UTC

    We are currently investigating reports of slow processing times affecting multiple users since this morning. Our team is working to identify the cause and will provide updates as soon as possible. Thank you for your patience.

  2. monitoring Feb 13, 2025, 10:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 13, 2025, 10:51 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 13, 2025, 10:56 AM UTC

    This incident has been resolved.

Read the full incident report →