Acquired incident

Degraded Payment Processing & Hub Latency

Major Resolved View vendor source →

Acquired experienced a major incident on July 3, 2025 affecting Payments API and Hub and 1 more component, lasting 3h 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2025, 03:34 PM UTC
Resolved
Jul 03, 2025, 06:56 PM UTC
Duration
3h 21m
Detected by Pingoru
Jul 03, 2025, 03:34 PM UTC

Affected components

Payments APIHubHosted Payment PageCard API

Update timeline

  1. investigating Jul 03, 2025, 03:34 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 03, 2025, 03:44 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 03, 2025, 04:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 03, 2025, 06:56 PM UTC

    This incident has been resolved.