Acquired Outage History

Acquired is up right now

Acquired had 32 outages in the last 2 years totaling 76h 50m of downtime — averaging 1.3 incidents per month.

There were 32 Acquired outages since June 6, 2024 totaling 76h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://acquired.statuspage.io

Notice January 31, 2025

Trust Payments Settlement Delays

Detected by Pingoru
Jan 31, 2025, 04:39 PM UTC
Resolved
Feb 03, 2025, 01:17 PM UTC
Duration
2d 20h
Affected: Payments APIHosted Payment PageCard API
Timeline · 2 updates
  1. monitoring Jan 31, 2025, 04:39 PM UTC

    We have been notified by our acquiring partner, Trust Payments, of a delay in their settlements today and they are working towards a solution. For real-time updates, please refer to the Trust Payments status page: https://status.trustpayments.com/ We will continue to monitor the situation and provide updates as we receive more information. If you have any questions, please reach out to our support team.

  2. resolved Feb 03, 2025, 01:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 23, 2025

Problems Processing Google Pay Transactions (Rest API)

Detected by Pingoru
Jan 23, 2025, 10:36 AM UTC
Resolved
Jan 23, 2025, 01:36 PM UTC
Duration
2h 59m
Affected: Payments API
Timeline · 4 updates
  1. investigating Jan 23, 2025, 10:36 AM UTC

    We are currently investigating this issue.

  2. investigating Jan 23, 2025, 10:52 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 23, 2025, 01:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 23, 2025, 01:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 9, 2024

Problems processing card payments

Detected by Pingoru
Dec 09, 2024, 02:20 PM UTC
Resolved
Dec 09, 2024, 03:59 PM UTC
Duration
1h 38m
Affected: Payments APIHubHosted Payment PageCard API
Timeline · 6 updates
  1. investigating Dec 09, 2024, 02:20 PM UTC

    We are currently investigating this issue

  2. investigating Dec 09, 2024, 02:22 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 09, 2024, 03:17 PM UTC

    Services has been partially restored to payment processing

  4. investigating Dec 09, 2024, 03:37 PM UTC

    We are continuing to investigate this issue.

  5. investigating Dec 09, 2024, 03:58 PM UTC

    We are continuing to investigate this issue.

  6. resolved Dec 09, 2024, 03:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 22, 2024

Issues with BIN matching causing problesm with HPP

Detected by Pingoru
Oct 22, 2024, 11:46 AM UTC
Resolved
Oct 18, 2024, 03:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 22, 2024, 11:46 AM UTC

    An issue in the regular BIN file import routine had an error due to an unexpected change in the underlying file format (this was a change made by Visa and Barclaycard without informing us or fully testing). This format change caused a wider error in updating the BIN database which ultimately resulted in several transactions being blocked due to missing / incorrect BIN data.

Read the full incident report →

Notice October 11, 2024

Processing issues with Cashflows

Detected by Pingoru
Oct 11, 2024, 02:07 PM UTC
Resolved
Oct 11, 2024, 01:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 11, 2024, 02:07 PM UTC

    Between 14:34 and 14:45 there was issues processing via the acquiring bank Cashflows, this issue is now resolved but we continue to monitor.

Read the full incident report →

Critical August 21, 2024

Faster Payments Processing Issues

Detected by Pingoru
Aug 21, 2024, 09:20 AM UTC
Resolved
Aug 21, 2024, 12:47 PM UTC
Duration
3h 27m
Affected: Payouts
Timeline · 2 updates
  1. investigating Aug 21, 2024, 10:25 AM UTC

    We are currently experiencing issues affecting the processing of faster payments. Our team is working to identify the problem and is liaising with our 3rd Party banking partner. We will update you shortly on progress.

  2. resolved Aug 21, 2024, 02:19 PM UTC

    The issue is now fully resolved and our platform is stable and operating as normal. Thank you for your patience and we apologise for the inconvenience caused to your business.

Read the full incident report →

Minor June 6, 2024

Hub service degradation

Detected by Pingoru
Jun 06, 2024, 08:57 AM UTC
Resolved
Jun 06, 2024, 09:04 AM UTC
Duration
6m
Affected: Hub
Timeline · 3 updates
  1. investigating Jun 06, 2024, 08:57 AM UTC

    We are currently investigating this issue.

  2. identified Jun 06, 2024, 08:57 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 06, 2024, 09:04 AM UTC

    This incident has been resolved.

Read the full incident report →