Resolved after 3 hours 9 minutes, affecting Accurx Scribe, on November 12, 2026.
Testing with one affected user indicates that Accurx Scribe works in a private browser window, suggesting this is a browser issue affecting users’ browsers. Please reach out to our Support team by starting a live chat on our Help Centre https://support.accurx.com/en/ or by emailing [email protected]: mailto:[email protected] if you experience issues using Scribe.
Affected components
Update timeline
- investigating Nov 12, 2026, 12:33 PM UTC
We’ve received reports that some NHS Trust users are unable to access Accurx Scribe, and may see a connection error when trying to open it. We’re currently investigating this and will provide an update shortly. Next Update Due: 1:30PM
- investigating Nov 12, 2026, 01:54 PM UTC
Some users have reported that access to Accurx Scribe has recovered. We’re continuing to investigate reports of ongoing access issues affecting other users. We’ve identified a possible contributing factor and are working to confirm the cause. We apologise for the disruption this is causing and will provide a further update by 2:30pm GMT. Next Update Due: 2:30PM GMT
- resolved Nov 12, 2026, 03:43 PM UTC
Testing with one affected user indicates that Accurx Scribe works in a private browser window, suggesting this is a browser issue affecting users’ browsers. Please reach out to our Support team by starting a live chat on our Help Centre https://support.accurx.com/en/ or by emailing [email protected]: mailto:[email protected] if you experience issues using Scribe.
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