ABBYY incident

Vantage Cloud EU - Performance Degradation

Resolved after 2 hours 16 minutes, affecting EU, on November 3, 2025.

monitoring Nov 03, 2025, 04:37 PM UTC

Our teams have implemented improvement measures and we are continuing to closely monitor the environment.

Started
Nov 03, 2025, 03:22 PM UTC
Resolved
Nov 03, 2025, 05:38 PM UTC
Duration
2h 16m
Detected by Pingoru
Nov 03, 2025, 03:22 PM UTC

Affected components

EU

Update timeline

  1. investigating Nov 03, 2025, 03:22 PM UTC

    We are currently observing elevated database utilization in Vantage Cloud EU, based on internal monitoring indicators. Processing remains operational, however some customers may experience slower than usual performance. Our teams are actively investigating potential contributing factors and we will provide an update as soon as more information is available.

  2. monitoring Nov 03, 2025, 04:37 PM UTC

    Our teams have implemented improvement measures and we are continuing to closely monitor the environment.

  3. resolved Nov 03, 2025, 05:38 PM UTC

    This incident has been resolved.

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