Resolved after 6 days 1 hour, affecting US, on June 24, 2026.
The required infrastructure scaling activities have been completed and document processing is operating as expected. We have monitored the environment for several business days without the issue returning. Based on this continued stability, we are marking this incident as resolved. Customers who still have stuck transactions from last week’s incident, or who are continuing to experience Manual Review issues related to last week’s incident, should create a support ticket with ABBYY Support for assistance: https://support.abbyy.com/hc/en-us/requests/new
Affected components
Update timeline
- investigating Jun 24, 2026, 04:24 PM UTC
We are currently investigating reports of delayed document processing in the Vantage 3 US region. Some transactions may remain in a processing state longer than expected, and users may experience delays as documents move through the workflow or load in Manual Review. We have identified that the delays are related to an unusual increase in processing load, which is exceeding the currently available resources. Our Engineering and Cloud Operations teams are actively working to increase available capacity and restore normal processing performance. Customers may continue to experience delays while transactions are processed and the backlog is reduced. We will provide another update as soon as additional progress has been made.
- identified Jun 24, 2026, 07:26 PM UTC
Our Engineering and Cloud Operations teams continue to work on increasing available capacity in the Vantage 3 US region. We are also working with our cloud provider to investigate challenges with scaling the environment. At this time, customers may continue to experience delayed document processing, with some transactions remaining in a processing state longer than expected. Users may also experience delays as documents move through the workflow or load in Manual Review. We will provide another update as soon as additional progress has been made.
- identified Jun 25, 2026, 05:55 AM UTC
We are continuing to work on the fix, and we will keep you posted as and when we have further updates. Next Update will be at 8:00 AM UTC.
- identified Jun 25, 2026, 08:13 AM UTC
We are actively working with our cloud provider on infrastructure changes to address the ongoing performance degradation. We continue to monitor the platform closely and will provide further updates as progress is made. Next Update: 11 AM UTC
- monitoring Jun 25, 2026, 10:48 AM UTC
Performance has returned to normal, and document processing is operating as expected. We will continue to closely monitor the platform to ensure stability and will provide further updates if needed.
- identified Jun 25, 2026, 05:58 PM UTC
We have identified that some transactions became stuck in a processing state during the incident. This issue is affecting both the Vantage 3 EU and US regions, although it is currently more prevalent in the US region. Document processing performance has improved; however, infrastructure scaling efforts with our cloud provider are still ongoing. Our cloud provider has estimated that these scaling activities will be completed this weekend. Until those activities are complete, some transactions may continue to become stuck or remain in processing longer than expected. Users may also experience intermittent failures when attempting to open documents in Manual Review. Our Engineering and Cloud Operations teams continue to work with our cloud provider to complete the required scaling activities and reduce customer impact. We will provide additional guidance in future updates on how customers should proceed with transactions that remain stuck. We will continue to provide updates as additional progress is made.
- monitoring Jun 26, 2026, 04:38 PM UTC
Our cloud provider has successfully completed the required scaling activities, and performance has returned to normal in the ABBYY Vantage 3 US region. Document processing is operating as expected. We will continue to closely monitor the platform to ensure stability and will provide further updates if needed. Customers experiencing stuck transactions and/or Manual Review issues will need to reprocess the affected transactions. If assistance is needed with reprocessing stuck transactions, please create a ticket with ABBYY Support using the following link: https://support.abbyy.com/hc/en-us/requests/new
- resolved Jun 30, 2026, 05:40 PM UTC
The required infrastructure scaling activities have been completed and document processing is operating as expected. We have monitored the environment for several business days without the issue returning. Based on this continued stability, we are marking this incident as resolved. Customers who still have stuck transactions from last week’s incident, or who are continuing to experience Manual Review issues related to last week’s incident, should create a support ticket with ABBYY Support for assistance: https://support.abbyy.com/hc/en-us/requests/new
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