8x8 experienced a major incident on October 9, 2026 affecting Americas and Contact Center and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2026, 01:25 PM UTC
8x8 Is currently investigating CC inbound telephony issues in the US2 region. We are working on resolving the issue and updates will be provided as they become available.
- identified Oct 09, 2026, 01:39 PM UTC
We have found the issue causing impact with CC inbound telephony in the US2 region. We are working on resolving this issue as soon as possible and will provide updates as they become available.
- investigating Oct 09, 2026, 01:50 PM UTC
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.
- resolved Oct 09, 2026, 02:05 PM UTC
8x8 has resolved the issue impacting CC inbound telephony in the US2 region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.