8x8 experienced a major incident on October 7, 2026 affecting Contact Center and Work Calling and 1 more component, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2026, 11:41 AM UTC
We are currently investigating an incident affecting Contact Center (CC) in the EU10 B region where provisioning changes are failing. We are working on resolving the issue and updates will be provided as they become available.
- investigating Oct 07, 2026, 12:14 PM UTC
We have found the issue affecting Contact Center in the EU10 B region where provisioning changes are failing. Current investigations shows that the platform is experiencing issues with login, Agent Workspace and telephony. We are working on resolving the issue and updates will be provided as they become available.
- resolved Oct 07, 2026, 12:29 PM UTC
8x8 has resolved the issue impacting the EU10 B platform and functionality has been restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.