Resolved after 53 minutes, affecting Contact Center Login Authentication Services and Administration Portal and EU21 and 1 more, on November 10, 2026.
8x8 has resolved the issue impacting email channels and now emails are being successfully distributed. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
Affected components
Update timeline
- investigating Nov 10, 2026, 10:05 AM UTC
8x8 Is currently investigating an issue where emails are not being distributed into their channels . We are working on resolving the issue and updates will be provided as they become available.
- identified Nov 10, 2026, 10:19 AM UTC
8x8 has identified the issue causing emails to not be distributed into their channels. We are working to resolve this issue and updates will be provided as they become available.
- investigating Nov 10, 2026, 10:35 AM UTC
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
- investigating Nov 10, 2026, 10:50 AM UTC
We are doing our very best to get the issue that is impacting email channels resolved as a matter of priority and we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience.
- resolved Nov 10, 2026, 10:58 AM UTC
8x8 has resolved the issue impacting email channels and now emails are being successfully distributed. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
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