8x8 incident

8x8 - Calling issues via MS Teams endpoints

Resolved after 28 minutes, affecting EMEA and Work Calling and 1 more, on November 6, 2026.

resolved Nov 06, 2026, 09:49 AM UTC

8x8 has resolved the issue impacting impacting inbound and outbound calling via MS Teams endpoints. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

Started
Nov 06, 2026, 09:21 AM UTC
Resolved
Nov 06, 2026, 09:49 AM UTC
Duration
28m
Detected by Pingoru
Nov 06, 2026, 09:21 AM UTC

Affected components

EMEAWork CallingEndpointsWorkD (VOD)WorkM (VOM)Deskphones

Update timeline

  1. investigating Nov 06, 2026, 09:21 AM UTC

    8x8 Is currently investigating an issue impacting inbound and outbound calling via MS Teams endpoints. We are working on resolving the issue and updates will be provided as they become available.

  2. identified Nov 06, 2026, 09:35 AM UTC

    We're actively investigating the issue impacting inbound and outbound calling via MS Teams endpoints. A fix has been deployed and while some recovery has been noticed, we're still seeing intermittent issues being present. We continue troubleshooting and further updates will be provided as they become available.

  3. resolved Nov 06, 2026, 09:49 AM UTC

    8x8 has resolved the issue impacting impacting inbound and outbound calling via MS Teams endpoints. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

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