Resolved after 6 hours 3 minutes, affecting Americas and Analytics, on September 30, 2026.
8x8 has confirmed that all pending media have been processed and should be available in Quality Management. If you are still experiencing issues, please contact 8x8 Support. We apologise for any inconvenience caused.
Affected components
Update timeline
- investigating Sep 30, 2026, 06:15 PM UTC
Currently 8x8 is investigating reports of not being able to playback voice media in the Quality Management interface. Calls are being recorded successfully and this is only impacting the playback availability. Media playback is available where possible in the 8x8 Admin Console. We'll provide updates as they become available as we work towards normal media availability.
- investigating Sep 30, 2026, 06:33 PM UTC
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.
- investigating Sep 30, 2026, 06:40 PM UTC
8x8 has identified and resolved the issue causing delays in Quality Management media playback. Voice media processing has been restarted, and playback options are gradually becoming available for impacted media. We will provide updates until playback performance returns to normal standards. In the meantime, media playback remains available via alternative interfaces, such as 8x8 Analytics, the Admin Console, and Supervisor Workspace where configured.
- investigating Sep 30, 2026, 07:40 PM UTC
8x8 has seen continued progress with unprocessed playback media, which is gradually becoming available. We estimate that all media will return to real-time availability in 2 to 3 hours. We will continue providing hourly updates until normal performance standards are fully restored.
- investigating Sep 30, 2026, 09:10 PM UTC
8x8 has seen continued progress with unprocessed playback media, which is gradually becoming available. We estimate that all media will return to real-time availability in 1 to 2 hours. We will continue providing hourly updates until normal performance standards are fully restored.
- investigating Sep 30, 2026, 10:03 PM UTC
Media processing continues, and we expect all media to be available within the next hour. We will post a final update once performance returns to normal standards.
- resolved Oct 01, 2026, 12:18 AM UTC
8x8 has confirmed that all pending media have been processed and should be available in Quality Management. If you are still experiencing issues, please contact 8x8 Support. We apologise for any inconvenience caused.
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