Resolved after 1 hour 36 minutes, affecting Americas and Contact Center and 1 more, on September 12, 2026.
8x8 has confirmed resolution. A root cause investigation will be completed and we apologize for the interruption.
Affected components
Update timeline
- investigating Sep 12, 2026, 10:06 PM UTC
8x8 Is currently investigating a network performance issue affecting US1 contact center customers. We are working on resolving the issue and updates will be provided as they become available.
- monitoring Sep 12, 2026, 10:47 PM UTC
8x8 has seen restoration of normal network performance. All symptoms should now be resolved. We are currently monitoring and will post a final update to resolve the incident.
- resolved Sep 12, 2026, 11:42 PM UTC
8x8 has confirmed resolution. A root cause investigation will be completed and we apologize for the interruption.
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