2Chat incident

Delays processing message queue

Resolved after 43 minutes, affecting Message Queue Service and Flow Chatbots Service, on July 31, 2024.

resolved Jul 31, 2024, 03:45 PM UTC

The processing times returned to nominal levels. We are monitoring closely in case the problem returns.

Started
Jul 31, 2024, 03:01 PM UTC
Resolved
Jul 31, 2024, 03:45 PM UTC
Duration
43m
Detected by Pingoru
Jul 31, 2024, 03:01 PM UTC

Affected components

Message Queue ServiceFlow Chatbots Service

Update timeline

  1. identified Jul 31, 2024, 03:01 PM UTC

    We have identified a delay in processing message queues that can cause Flows and Webhooks to be triggered with a delay.

  2. identified Jul 31, 2024, 03:17 PM UTC

    The current delay in notifying events is 12 minutes and descending.

  3. resolved Jul 31, 2024, 03:45 PM UTC

    The processing times returned to nominal levels. We are monitoring closely in case the problem returns.

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