2Chat incident

Delays processing message queue

Resolved after 2 hours 19 minutes, affecting Message Queue Service and Flow Chatbots Service, on August 27, 2025.

identified Aug 27, 2025, 03:49 PM UTC

We have identified a delay in processing message queues that can cause Flows and Webhooks to be triggered with a delay.

Started
Aug 27, 2025, 03:49 PM UTC
Resolved
Aug 27, 2025, 06:08 PM UTC
Duration
2h 19m
Detected by Pingoru
Aug 27, 2025, 03:49 PM UTC

Affected components

Message Queue ServiceFlow Chatbots Service

Update timeline

  1. identified Aug 27, 2025, 03:49 PM UTC

    We have identified a delay in processing message queues that can cause Flows and Webhooks to be triggered with a delay.

  2. resolved Aug 27, 2025, 06:08 PM UTC

    Events are being processed in real time again.

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