1310.io experienced a major incident on October 20, 2026 affecting Nationwide Ethernet and POPs and 1 more component, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 02:00 AM UTC
Our engineers are aware of an ongoing outage from one of our national carrier links. They have initiated third party resources to investigate We apologise for the inconvenience this is causing and will issue another update at 07:00 when we and they have had time to investigate the issue.
- investigating Oct 20, 2026, 06:52 AM UTC
We have identified the issue and we are waiting on third party engineers to attend site. This appears linked to maintenance activity on third party equipment last night which should not have affected our services. We will update this message as soon as we have further information
- investigating Oct 20, 2026, 07:39 AM UTC
Engineers are on site and investigating the issue - An update will be posted around 09:00
- resolved Oct 20, 2026, 08:14 AM UTC
Engineers identified cable damage in the rack at Telehouse North after maintenance was completed by another provider last night (unrelated to 1310). The cable has been swapped and the services are back online. Our apologies for this outage