Zus Health incident

Priority chart builds completing with longer delays

Ongoing since 05:12 PM UTC, affecting Data APIs and Patient History API and 1 more.

investigating Nov 05, 2026, 05:24 PM UTC

Priority chart builds are currently experiencing delays, with p80 completion times of up to 50 minutes. Chart builds will execute as soon as they are requested, but data from slow responders experiencing heavy load may take longer to appear in the ZAP.

Started
Nov 05, 2026, 05:12 PM UTC
Resolved
Ongoing
Duration
● 1h 29m
Detected by Pingoru
Nov 05, 2026, 05:12 PM UTC

Affected components

Data APIsPatient History APIData ConnectionsCarequality Network

Update timeline

  1. investigating Nov 05, 2026, 05:12 PM UTC

    We are currently investigating reports of potential issues with Patient History API. At this time we have not confirmed an incident - our team is actively looking into the situation and will share an update as soon as we know more.

  2. investigating Nov 05, 2026, 05:24 PM UTC

    Priority chart builds are currently experiencing delays, with p80 completion times of up to 50 minutes. Chart builds will execute as soon as they are requested, but data from slow responders experiencing heavy load may take longer to appear in the ZAP.

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