Zoom incident
Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region
Resolved after 2 hours 23 minutes, affecting SMS/MMS (Inbound/Outbound) and SMS/MMS (Inbound/Outbound) and 1 more, on November 12, 2026.
The service degradation affecting outbound SMS messages for a subset of users in the US region has been successfully resolved by our underlying carrier. We will continue to monitor the situation closely and keep you informed of any further developments.
Affected components
Update timeline
- identified Nov 12, 2026, 02:21 AM UTC
We are currently investigating a service degradation affecting outbound SMS messages for a subset of users in the US region. Inbound SMS remains operational and unaffected. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
- identified Nov 12, 2026, 02:40 AM UTC
We are continuing to work on a fix for this issue.
- identified Nov 12, 2026, 03:24 AM UTC
We are continuing to work with our underlying carrier for the service degradation affecting outbound SMS messages for a subset of users in the US region. We will keep you informed with timely updates as progress is made.
- monitoring Nov 12, 2026, 04:04 AM UTC
The service degradation affecting outbound SMS messages for a subset of users in the US region has been successfully resolved by our underlying carrier. We will continue to monitor the situation closely and keep you informed of any further developments.
- resolved Nov 12, 2026, 04:45 AM UTC
This incident has been resolved and the affected services have been restored.
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