Zoom incident
Service Degradation Affecting Outbound MMS Services in the US region
Ongoing since 05:18 PM UTC, affecting SMS/MMS (Inbound/Outbound).
We have identified an issue with our underlying carrier in US region where a subset of users are experiencing issues with outbound MMS services. We are actively working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.
Affected components
Update timeline
- investigating Nov 03, 2026, 05:18 PM UTC
We are currently investigating service degradation affecting outbound MMS Services for a subset of users in the US region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- identified Nov 03, 2026, 05:27 PM UTC
We have identified an issue with our underlying carrier in US region where a subset of users are experiencing issues with outbound MMS services. We are actively working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.
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