Zoom incident
Service Degradation Affecting Zoom Inbound SMS Service in the AU region
Ongoing since 12:07 AM UTC, affecting SMS/MMS (Inbound/Outbound) and SMS (Inbound/Outbound).
We have successfully identified the root cause affecting Zoom Inbound SMS Service in the AU region. Outbound SMS remains operational and unaffected. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
Affected components
Update timeline
- investigating Nov 09, 2026, 12:07 AM UTC
We are currently investigating a service degradation affecting Zoom Inbound SMS Service in the AU region. Outbound SMS remains operational and unaffected. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- identified Nov 09, 2026, 12:42 AM UTC
We have successfully identified the root cause affecting Zoom Inbound SMS Service in the AU region. Outbound SMS remains operational and unaffected. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
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