Zettagrid Outage History
Zettagrid is up right nowPingoru has recorded 20 incidents for Zettagrid: 20 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 24 of 720 (3%) |
| May 2026 | 1 | 336 of 744 (45%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 1 | 48 of 744 (7%) |
| August 2026 | 1 | 472 of 744 (63%) |
| September 2026 | 4 | 314 of 720 (44%) |
| October 2026 | 5 | 410 of 561 (73%) |
Incidents, newest first
Major October 22, 2026 Melbourne Cloud Director Access Disruption - VMware 9h 12m
Started Oct 22, 2026, 11:37 PM UTC· resolved Oct 23, 2026, 08:49 AM UTC
- investigating Oct 22, 2026, 11:37 PM UTC
Zettagrid engineers are investigating issues with Melbourne Cloud Director platform. Customer virtual machines are not affected and continue to run, only access to management tools is affected. We will provide further updates as more information becomes available.
- investigating Oct 23, 2026, 12:36 AM UTC
Access to VM management tools has been restored. Engineers will continue to monitor.
- resolved Oct 23, 2026, 08:49 AM UTC
We've now resolved the incident. Thanks for your patience.
Major October 21, 2026 Brisbane Zone - Cloud Connect Emergency Platform Maintenance - CHG-6536 3h 1m
Started Oct 21, 2026, 12:03 PM UTC· resolved Oct 21, 2026, 03:04 PM UTC
- investigating Oct 21, 2026, 12:03 PM UTC
Zettagrid Engineers will be conducting emergency maintenance to the listed Cloud Connect zones. During the change window all tenants and jobs will be disabled for Veeam Cloud Connect and Veeam Cloud Connect Replication. Once maintenance is completed all services will be enabled and jobs should continue as per schedule. Should you have any questions or require assistance please contact support on 1300 597 656 and reference CHG-6536
- resolved Oct 21, 2026, 03:04 PM UTC
We've now resolved the incident. Thanks for your patience.
Major October 21, 2026 Sydney Zone - Cloud Connect Emergency Platform Maintenance - CHG-6535 3h 22m
Started Oct 21, 2026, 11:42 AM UTC· resolved Oct 21, 2026, 03:04 PM UTC
- investigating Oct 21, 2026, 11:42 AM UTC
Zettagrid Engineers will be conducting emergency maintenance to the listed Cloud Connect zones. During the change window all tenants and jobs will be disabled for Veeam Cloud Connect and Veeam Cloud Connect Replication. Once maintenance is completed all services will be enabled and jobs should continue as per schedule. Should you have any questions or require assistance please contact support on 1300 597 656 and reference CHG-6535
- resolved Oct 21, 2026, 03:04 PM UTC
We've now resolved the incident. Thanks for your patience.
Major October 2, 2026 Melbourne Zone - VMware Single Host Failure 16d 20h
Started Oct 02, 2026, 07:51 AM UTC· resolved Oct 19, 2026, 04:32 AM UTC
- investigating Oct 02, 2026, 07:51 AM UTC
Zettagrid Engineers are currently investigating a single node failure in the Melbourne zone for VMware. VM's on the affected host have been rebooted on alternate nodes.
- resolved Oct 19, 2026, 04:32 AM UTC
We've now resolved the incident. Thanks for your patience.
Major September 14, 2026 WA - NBN Maintenance (855809) 3h
Started Sep 14, 2026, 04:00 PM UTC· resolved Sep 14, 2026, 07:00 PM UTC
- resolved Sep 15, 2026, 04:32 AM UTC
Due to a planned maintenance by our upstream provider, small number of NBN Services may be disrupted for up to 1 hour within the change window. Upon completion of the change all services are expected to automatically return to normal operational status. If your service does not restore to normal operations upon completion of this scheduled maintenance, please proceed as follows: - **Step 1** - Power cycle your hardware. If the service still does not restore then: - **Step 2** - Contact the Operations Centre on 1300 597 656 or email to [email protected]
Major September 10, 2026 Perth - Core Network Incident. 12d
Started Sep 10, 2026, 06:39 AM UTC· resolved Sep 22, 2026, 07:32 AM UTC
- investigating Sep 10, 2026, 06:39 AM UTC
Engineers have identified a core router issue in Perth that caused all services terminated on it to migrate to a secondary device and then back to the primary. It has been confirmed everything is again stable. If you are still experiencing issues, please open a ticket via [email protected]
- resolved Sep 22, 2026, 07:32 AM UTC
We've now resolved the incident. Thanks for your patience.
Major September 8, 2026 Simtex Voice Service Disruption 1h 40m
Started Sep 08, 2026, 11:54 PM UTC· resolved Sep 09, 2026, 01:35 AM UTC
- investigating Sep 08, 2026, 11:54 PM UTC
We're investigating an issue with some Simtex customers unable to make or receive calls on the Simtex platform. Further updates will be provided as they become available.
- resolved Sep 09, 2026, 02:09 AM UTC
We have resolved a major outage affecting the Simtex core database cluster, which was causing some calls to fail and preventing audio playback for services using an IVR. During recovery, database load was successfully failed over to our backup servers. We then returned load to the primary, but outstanding issues became apparent and we reverted to the backup servers to restore full service. The platform is running normally. A maintenance window will be scheduled in future to carry out further testing, and we will provide advance notice before any work takes place. We apologise for the disruption and thank you for your patience.
Major September 7, 2026 Melbourne - Emergency Network Maintenance CHG-6308 23h 5m
Started Sep 07, 2026, 02:01 AM UTC· resolved Sep 08, 2026, 01:07 AM UTC
- investigating Sep 07, 2026, 02:01 AM UTC
ngineers are upgrading core network firewall infrastructure for Zettagrid. The network interruptions occur as the network traffic switches between primary and secondary paths. The services impacted include: - Management access to VPSs and VDCs - Veeam Backup - Veeam Replication - Secondsite Replication portal access - Cloudstack management portal Network traffic for virtual machines, will be unaffected. If you have any questions about this works or discover issues with your services upon conclusion of the change, contact the Operation Centre by email to [email protected] or call 1300 597 656 quoting change number CHG-6308
- resolved Sep 08, 2026, 01:07 AM UTC
This was a false alarm, there was no real problem, updated time to be 7:30pm WST 8th of September,
Major August 17, 2026 Cibitung - VDC Backup service disruption 9d 7h
Started Aug 17, 2026, 07:47 PM UTC· resolved Aug 27, 2026, 03:03 AM UTC
- investigating Aug 17, 2026, 07:47 PM UTC
Zettagrid Engineers are currently investigating issues affecting VDC Backup services in the Cibitung zone. We will provide further updates as more information becomes available.
- resolved Aug 27, 2026, 03:03 AM UTC
We've now resolved the incident. Thanks for your patience.
Major July 29, 2026 Melbourne Core Router Event 12d 9h
Started Jul 29, 2026, 11:36 PM UTC· resolved Aug 11, 2026, 08:56 AM UTC
- investigating Jul 29, 2026, 11:36 PM UTC
We are currently investigating an issue affecting one of our core routers in Melbourne. The root cause is under investigation. The affected device has been isolated as a precautionary measure while our engineering team continues to investigate. We have not observed any impact to customer services. We will provide further updates as more information becomes available.
- resolved Jul 30, 2026, 09:25 AM UTC
Vendor has confirmed a hardware fault and is organising a replacement device to be shipped to the site.
- resolved Aug 11, 2026, 08:56 AM UTC
The device has been replaced and brought into service. No further issues have been observed since this occured.
Major June 11, 2026 Zettagrid - Melbourne Zone Authentication issue 28m
Started Jun 11, 2026, 01:14 PM UTC· resolved Jun 11, 2026, 01:42 PM UTC
- resolved Jun 11, 2026, 01:42 PM UTC
Zettagrid Engineers have now resolved the issue. All services and authentication should be working as per normal. For any questions or queries please contact [email protected]
Major May 6, 2026 Zettagrid - Sydney Zone 35d 17h
Started May 06, 2026, 08:40 AM UTC· resolved Jun 11, 2026, 02:35 AM UTC
- investigating May 06, 2026, 10:07 AM UTC
Additional hosts have been affected. Zettagrid Engineers continuing to investigate. Further updates will be posted as soon as possible.
- investigating May 06, 2026, 11:09 AM UTC
Hosts status has been normalised. Zettagrid Engineers will continue to monitor.
- resolved Jun 11, 2026, 02:35 AM UTC
We've now resolved the incident. Thanks for your patience.
Minor April 20, 2026 Degraded Performance detected on status page 1h 17m Overall
Started Apr 20, 2026, 03:40 PM UTC· resolved Apr 20, 2026, 04:57 PM UTC
No vendor updates were posted for this incident.
Major April 16, 2026 [Upstream Carrier Outage] Calls to some 1300/1800 services experiencing no audio or failing to connect 20h 52m
Started Apr 16, 2026, 07:57 AM UTC· resolved Apr 17, 2026, 04:50 AM UTC
- resolved Apr 17, 2026, 07:42 AM UTC
The issue beyond our network has been resolved/re-routed. Thanks for your patience!
Major April 14, 2026 Simtex Voice - Inbound/Outbound Voice 1h 37m
Started Apr 14, 2026, 01:33 PM UTC· resolved Apr 14, 2026, 03:10 PM UTC
- resolved Apr 14, 2026, 03:10 PM UTC
We've now resolved the incident. Thanks for your patience.
Major March 29, 2026 Voice - Carrier Interconnect & Audio Transport Issues 5h
Started Mar 29, 2026, 11:48 PM UTC· resolved Mar 30, 2026, 04:48 AM UTC
- resolved Mar 30, 2026, 04:48 AM UTC
Our networking team has now resolved the issue — we apologise for any inconvenience caused. Customers with 02, 03, or 07 numbers who were connecting to our WA-based infrastructure were most affected. If you are not located in Western Australia, and have a SIP Trunk product with us (_not Cloud PBX_), we recommend updating your SIP registration to point to our east-coast infrastructure to improve resilience. For updated setup guides and server details, please visit our support knowledge base at: [PBX Setup Guides](https://www.simtex.com.au/support/kb/pbx-setup-guides) If you need further assistance or are still experiencing issues, please contact support.
Major March 18, 2026 Simtex Voice - Manual Night Mode [Resolved] 16m
Started Mar 18, 2026, 12:03 AM UTC· resolved Mar 18, 2026, 12:20 AM UTC
- resolved Mar 18, 2026, 04:31 AM UTC
This was resolved earlier this morning. Thanks for your patience.
Major March 17, 2026 Perth - Vocus Fibre/Metro Ethernet Service Interruptions 1h 19m
Started Mar 17, 2026, 02:50 AM UTC· resolved Mar 17, 2026, 04:10 AM UTC
- resolved Mar 17, 2026, 04:10 AM UTC
Upstream provider has confirmed the Data centre experienced a power outage, which resulted in service degradation. Power has now been restored, and all services are fully operational. If your service is still impacted or you require further assistance please contact the Operations Centre on 1300 597 656 or email to [email protected]