Zettagrid - Sydney Zone
Timeline · 1 update
- resolved Apr 29, 2026, 06:31 AM UTC
Zettagrid Engineers wish to inform that this has now been resolved. For any questions or queries please feel free to contact [email protected]
There were 7 Zettagrid outages since March 17, 2026 totaling 30h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
Zettagrid Engineers wish to inform that this has now been resolved. For any questions or queries please feel free to contact [email protected]
The issue beyond our network has been resolved/re-routed. Thanks for your patience!
We've now resolved the incident. Thanks for your patience.
Our networking team has now resolved the issue — we apologise for any inconvenience caused. Customers with 02, 03, or 07 numbers who were connecting to our WA-based infrastructure were most affected. If you are not located in Western Australia, and have a SIP Trunk product with us (_not Cloud PBX_), we recommend updating your SIP registration to point to our east-coast infrastructure to improve resilience. For updated setup guides and server details, please visit our support knowledge base at: [PBX Setup Guides](https://www.simtex.com.au/support/kb/pbx-setup-guides) If you need further assistance or are still experiencing issues, please contact support.
This was resolved earlier this morning. Thanks for your patience.
Upstream provider has confirmed the Data centre experienced a power outage, which resulted in service degradation. Power has now been restored, and all services are fully operational. If your service is still impacted or you require further assistance please contact the Operations Centre on 1300 597 656 or email to [email protected]
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