Resolved after 12 days 9 hours, on July 29, 2026.
The device has been replaced and brought into service. No further issues have been observed since this occured.
Update timeline
- investigating Jul 29, 2026, 11:36 PM UTC
We are currently investigating an issue affecting one of our core routers in Melbourne. The root cause is under investigation. The affected device has been isolated as a precautionary measure while our engineering team continues to investigate. We have not observed any impact to customer services. We will provide further updates as more information becomes available.
- resolved Jul 30, 2026, 09:25 AM UTC
Vendor has confirmed a hardware fault and is organising a replacement device to be shipped to the site.
- resolved Aug 11, 2026, 08:56 AM UTC
The device has been replaced and brought into service. No further issues have been observed since this occured.
Your product runs on more than Zettagrid
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services