Zettagrid incident

Voice - Carrier Interconnect & Audio Transport Issues

Major Resolved View vendor source →

Zettagrid experienced a major incident on March 29, 2026, lasting 5h. The incident has been resolved; the full update timeline is below.

Started
Mar 29, 2026, 11:48 PM UTC
Resolved
Mar 30, 2026, 04:48 AM UTC
Duration
5h
Detected by Pingoru
Mar 29, 2026, 11:48 PM UTC

Update timeline

  1. resolved Mar 30, 2026, 04:48 AM UTC

    Our networking team has now resolved the issue — we apologise for any inconvenience caused. Customers with 02, 03, or 07 numbers who were connecting to our WA-based infrastructure were most affected. If you are not located in Western Australia, and have a SIP Trunk product with us (_not Cloud PBX_), we recommend updating your SIP registration to point to our east-coast infrastructure to improve resilience. For updated setup guides and server details, please visit our support knowledge base at: [PBX Setup Guides](https://www.simtex.com.au/support/kb/pbx-setup-guides) If you need further assistance or are still experiencing issues, please contact support.