Resolved after 1 hour 40 minutes, on September 8, 2026.
We have resolved a major outage affecting the Simtex core database cluster, which was causing some calls to fail and preventing audio playback for services using an IVR. During recovery, database load was successfully failed over to our backup servers. We then returned load to the primary, but outstanding issues became apparent and we reverted to the backup servers to restore full service. The platform is running normally. A maintenance window will be scheduled in future to carry out further testing, and we will provide advance notice before any work takes place. We apologise for the disruption and thank you for your patience.
Update timeline
- investigating Sep 08, 2026, 11:54 PM UTC
We're investigating an issue with some Simtex customers unable to make or receive calls on the Simtex platform. Further updates will be provided as they become available.
- resolved Sep 09, 2026, 02:09 AM UTC
We have resolved a major outage affecting the Simtex core database cluster, which was causing some calls to fail and preventing audio playback for services using an IVR. During recovery, database load was successfully failed over to our backup servers. We then returned load to the primary, but outstanding issues became apparent and we reverted to the backup servers to restore full service. The platform is running normally. A maintenance window will be scheduled in future to carry out further testing, and we will provide advance notice before any work takes place. We apologise for the disruption and thank you for your patience.
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