Intermittent Latency affecting few services
Affected: Audience SegmentationReports
Zeta Outage History
Zeta is up right nowZeta had 39 outages in the last 2 years totaling 40h 45m of downtime — averaging 1.6 incidents per month.
There were 39 Zeta outages since June 13, 2024 totaling 40h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.
Visual editor service experiencing disruption
Affected: BeeFree
Timeline · 3 updates
- investigating Mar 10, 2025, 03:39 PM UTC
Some users are experiencing a service disruption when attempting to access or use the visual editor in the Zeta Marketing Platform. The visual editor may be unavailable or responding incorrectly. Technical teams are actively investigating the service disruption and working to restore normal operation. Next update will be provided as soon as possible.
- monitoring Mar 10, 2025, 04:27 PM UTC
The root cause of the issue has been identified and a solution has been implemented. Our team is closely monitoring the situation to ensure system stability.
- resolved Mar 10, 2025, 04:40 PM UTC
This incident has been resolved.
Zeta Marketing Platform is experiencing a campaign processing disruption.
Affected: Campaigns
Timeline · 4 updates
- investigating Feb 27, 2025, 09:18 PM UTC
We are currently looking into an issue that may be impacting campaign delivery. Our team is actively investigating, and we will provide updates as soon as possible.
- investigating Feb 27, 2025, 09:22 PM UTC
We are continuing to investigate this issue.
- identified Feb 27, 2025, 09:45 PM UTC
Our team has identified the issue and is working on reprocessing any affected campaigns
- resolved Feb 27, 2025, 10:15 PM UTC
The issue has been resolved, and new campaigns are running as expected. We are continuing to reprocess any previously affected campaigns.
Zeta Marketing Platform reporting service degradation
Timeline · 1 update
- resolved Feb 28, 2025, 04:51 AM UTC
Zeta Marketing Platform experienced a minor and temporary service degradation affecting our reporting service, preventing some users from accessing campaign reports for approximately 20 minutes. The issue was quickly identified and resolved, and the service is now fully restored.
Zeta Marketing Platform experienced intermittent latency
Timeline · 1 update
- resolved Mar 04, 2025, 01:33 PM UTC
Zeta Marketing Platform experienced intermittent latency impacting both the UI and APIs. A subset of users may have faced delays while logging in and triggering messages. The issue was promptly identified and resolved within 40 minutes.
People API failures affecting web tracking services
Affected: People API
Timeline · 6 updates
- investigating Jan 14, 2025, 08:36 PM UTC
We are currently experiencing intermittent API failures affecting user updates and event tracking through the P13N javascript web tag. Our technology team is actively investigating the issue and working towards a resolution. Further updates will be provided as the troubleshooting progresses.
- identified Jan 14, 2025, 08:46 PM UTC
The People API has recovered, and failure rates have returned to normal. Our technology team continues to actively monitor the system and is investigating the root cause of the issue to ensure long-term stability. Further updates will be provided as we make additional progress.
- monitoring Jan 14, 2025, 09:14 PM UTC
The People API has recovered, and failure rates have returned to normal. Our technology team continues to actively monitor the system and is investigating the root cause of the issue to ensure long-term stability. Further updates will be provided as we make additional progress.
- monitoring Jan 14, 2025, 10:45 PM UTC
Our technology team continues to actively monitor the system and is investigating the root cause of the issue to ensure long-term stability. More updates will be posted.
- monitoring Jan 14, 2025, 11:44 PM UTC
The root cause of the issue has been identified and resolved. The technology team is continuing to monitor the situation closely to ensure stability.
- resolved Jan 15, 2025, 12:11 AM UTC
The issue has been resolved and our team will publish the RCA within the next five days.
Zync (Zeta Container Tag) Service Degradation
Timeline · 1 update
- resolved Nov 19, 2024, 08:52 PM UTC
Issue: Our Zync (Zeta Container Tag) service suffered a partial degradation in processing incoming events for approximately 75 minutes on the morning of 18th Nov 2024. Impact: Globally, ~15% of Zync loads were impacted. This would have prevented customer events from being captured in the ZMP and DSP services, and on-site recommendations and lightboxes from loading. Start Time: 10:10 AM PT Resolution Time: 11:25 AM PT Current Status: This issue was resolved at 11:25 AM PT on 18th Nov 2024 and currently stands resolved. What We Are Doing: Our engineering team will publish a more detailed RCA
Zeta Marketing Platform web access outage
Affected: Web Application
Timeline · 7 updates
- investigating Nov 14, 2024, 08:42 AM UTC
Our web application is currently down due to an outage. All other services, including campaign deployments, APIs, and data imports/exports, are fully operational. We’re actively working on a fix and appreciate your patience. Updates will follow shortly.
- identified Nov 14, 2024, 08:55 AM UTC
We have identified the root cause of the web application outage as an issue in a recent deployment. Our team is working to resolve this, and we expect to restore full service shortly. All other services remain fully operational. Thank you for your patience, further updates will follow.
- identified Nov 14, 2024, 09:07 AM UTC
The access to the web application is now in partial recovery. All other services remain fully operational. We will provide further updates as we continue to monitor the recovery.
- identified Nov 14, 2024, 09:41 AM UTC
We are still experiencing intermittent access issues with the web application. Our team is actively investigating and working to restore stable access as soon as possible. All other services remain fully operational.
- identified Nov 14, 2024, 10:11 AM UTC
We are still experiencing intermittent access issues with the web application. Our team is actively investigating and working to restore stable access as soon as possible. All other services remain fully operational.
- monitoring Nov 14, 2024, 11:17 AM UTC
This incident has been fully resolved. All services, including web access, are now fully operational. Thank you for your patience and understanding during this time.
- resolved Nov 14, 2024, 11:25 AM UTC
This incident has been resolved.
Intermittent Database Connectivity Issues Affecting Multiple Services
Affected: Events APIEnd to End campaign service
Timeline · 7 updates
- investigating Nov 03, 2024, 01:15 PM UTC
We are currently experiencing intermittent connectivity issues with our internal database, affecting services across the Zeta Marketing Platform. Our technology team is actively investigating the issue and working towards a resolution. Further updates will be provided as the troubleshooting progresses.
- investigating Nov 03, 2024, 01:38 PM UTC
We are continuing to investigate this issue.
- investigating Nov 03, 2024, 01:51 PM UTC
We are continuing to investigate this issue.
- identified Nov 03, 2024, 02:10 PM UTC
The root cause of the issue has been identified, leading to a significant reduction in error rates. Recovery is currently in progress, and we are actively reprocessing the affected components. Further updates will be provided as we make additional progress.
- identified Nov 03, 2024, 03:23 PM UTC
Service latency and performance have now recovered. We are continuing to monitor the situation closely to ensure stability.
- monitoring Nov 03, 2024, 03:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 03, 2024, 04:22 PM UTC
The incident has been successfully resolved. Our team is conducting a thorough investigation and will provide a detailed root cause analysis to affected customers within 48 hours.
Zeta Marketing Platform is experiencing an outage with audience exports
Affected: Event Service
Timeline · 3 updates
- identified Jul 15, 2024, 01:35 PM UTC
We are currently experiencing an outage affecting audience exports to our programmatic and partner services. Our technology team has identified the root cause and is actively working on a resolution. Thank you for your patience.
- identified Jul 15, 2024, 05:04 PM UTC
We are actively testing a code fix for this issue and are working towards resolving this incident.
- resolved Jul 15, 2024, 10:01 PM UTC
The incident has been resolved. We have begun reprocessing the affected event exports and will provide a root cause analysis within 48 hours to the impacted customers.
Zeta Marketing Platform is experiencing delays in message delivery
Affected: Zeta MTA HealthEnd to End campaign service
Timeline · 3 updates
- identified Jul 10, 2024, 12:36 PM UTC
Our technology team is investigating reports of latency affecting campaign delivery. The root cause has been identified and we are working diligently to resolve this issue. We will provide updates as we make progress in restoring normal service.
- monitoring Jul 10, 2024, 01:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2024, 02:53 PM UTC
We have successfully resolved the incident. Between 4:34 AM and 9:25 AM EST, some customers experienced latency in their campaign deliveries. Our team is currently conducting a thorough investigation and will follow up with a root cause analysis within 48 hours for the affected customers.
Zeta Marketing Platform is experiencing connectivity issues with our FTP service
Affected: FTP Service
Timeline · 3 updates
- investigating Jun 16, 2024, 03:53 AM UTC
We are investigating reports of connectivity issues with our FTP service. Remedial steps have been taken and we are actively monitoring this incident.
- monitoring Jun 16, 2024, 04:36 AM UTC
The fix implemented to mitigate the issue had successfully restored the service. We continue to actively monitor this incident to ensure stability.
- resolved Jun 16, 2024, 05:43 AM UTC
This incident has been resolved.
Zeta Marketing Platform is experiencing latency in processing real-time trigger messages
Affected: Campaigns
Timeline · 7 updates
- investigating Jun 14, 2024, 07:20 PM UTC
From continued monitoring off of yesterday's issue, we are seeing slowness in Experience processing leading to delays in the final messages getting out the door. This does not affect broadcast messages, High Priority Messaging (HPM), or actual external event ingestion. This is currently under investigation.
- identified Jun 14, 2024, 08:50 PM UTC
We have identified the issue with one of the upstream services. The lag is decreasing gradually, and the processing time has started to improve.
- monitoring Jun 14, 2024, 10:32 PM UTC
Latency has significantly decreased, and processing times for triggered messages have improved.
- monitoring Jun 14, 2024, 11:34 PM UTC
The system has resumed normal processing rates. We will continue to monitor the situation.
- monitoring Jun 15, 2024, 01:45 AM UTC
System performance remains stable with no observed latency. We will continue to monitor the situation and provide updates in the next scheduled update.
- monitoring Jun 15, 2024, 05:24 AM UTC
System performance remains stable with no observed latency. We will continue to monitor the situation and provide updates in the next scheduled update.
- resolved Jun 15, 2024, 05:38 AM UTC
This incident has been resolved.
Network-Level Issue Disrupting Mailing Traffic from ZMP Identified
Affected: Platform Access
Timeline · 3 updates
- investigating Jun 13, 2024, 09:55 PM UTC
We have identified an ongoing network-level issue that is affecting the mailing traffic from ZMP, causing a significant disruption. Please be aware that this is currently being investigated.
- monitoring Jun 13, 2024, 09:56 PM UTC
Issue seems to be resolved. Systems Engineering team is monitoring the health.
- resolved Jun 13, 2024, 10:03 PM UTC
This incident has been resolved.