Zeta Outage History
Zeta is up right nowPingoru has recorded 50 incidents for Zeta: 13 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 5 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 4 | 11 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 4 of 720 (1%) |
| October 2026 | 0 | 0 of 590 (0%) |
Incidents, newest first
Major May 16, 2025 Latency in event exports 3h 25m Export Service
Started May 16, 2025, 02:02 AM UTC· resolved May 16, 2025, 05:27 AM UTC
- investigating May 16, 2025, 02:02 AM UTC
Zeta Marketing Platform is currently experiencing some latency in event exports. We confirm there is no impact to event processing, campaign delivery or any other services. We are working diligently to resolve this issue and restore normal functionality as quickly as possible. We will provide ongoing updates on the progress made.
- identified May 16, 2025, 02:42 AM UTC
The root cause has been traced to an infrastructure update for our dynamic scaling service; this update has now been rolled back. The update caused some event exports to error out which is blocking subsequent export files from generating. We are working to clear the errored files to ensure new hourly & daily export files are able to process. Once new export files begin processing, we will re-run the missed exports.
- monitoring May 16, 2025, 03:16 AM UTC
The backlog of errored files has been cleared and new exports are now processing. We are now re-running the the errored exports and will notify teams when complete.
- monitoring May 16, 2025, 04:08 AM UTC
The queued hourly exports have been re-processed and new exports are now processing without any latency. We are now re-processing the queued daily exports and will notify teams when complete.
- resolved May 16, 2025, 05:27 AM UTC
The issue is now fully resolved and all delayed event exports have finished processing. We continue to monitor the ongoing event exports to ensure stability. We appreciate your patience and understanding.
Critical April 25, 2025 Zeta Marketing Platform web access disruption. 3h 11m Web Application
Started Apr 25, 2025, 06:29 AM UTC· resolved Apr 25, 2025, 09:40 AM UTC
- investigating Apr 25, 2025, 06:29 AM UTC
We have seen indication of a potential high severity issue with the Zeta Marketing Platform. We are actively working to identify the issue (impact and cause) and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery. We value your trust and apologize for any inconvenience.
- identified Apr 25, 2025, 06:37 AM UTC
The Zeta Marketing Platform is currently experiencing a service disruption, preventing all users from accessing the web interface. Our team is actively investigating and working to restore functionality as soon as possible. The next update will be provided at the earliest.
- monitoring Apr 25, 2025, 07:00 AM UTC
The issue impacting access to the Zeta Marketing Platform web interface has been fully resolved. Users should now be able to access the interface without issues. Please note that this disruption was limited to the web interface only. All other services—including APIs, data imports and exports, reporting, and campaign execution—remained fully functional throughout the incident. Our team identified the root cause and implemented a fix. We are closely monitoring system performance to ensure continued stability. We appreciate your patience and understanding.
- resolved Apr 25, 2025, 09:40 AM UTC
This incident has been fully resolved.
Minor April 17, 2025 Facebook Connectivity Failures 32m Export Service
Started Apr 17, 2025, 03:21 PM UTC· resolved Apr 17, 2025, 03:53 PM UTC
- investigating Apr 17, 2025, 03:21 PM UTC
We are detecting issues with connectivity to Facebook from the Zeta Marketing Platform. The root cause has already been identified as an overdue "Data Access Renewal" with Meta, which we are working through with their support. Expected timeline for this review with Meta may be several days, but we are working to ensure we can reduce this timeline with them.
- resolved Apr 17, 2025, 03:53 PM UTC
The Facebook Data Access Renewal was expedited and is now complete. We are currently monitoring to determine the impact, and Facebook Exports should resume. Please contact [email protected] if you continue to have any issues.
Minor April 11, 2025 Zeta Marketing Platform is experiencing reporting errors. 51m Reports
Started Apr 11, 2025, 03:20 PM UTC· resolved Apr 11, 2025, 04:11 PM UTC
- investigating Apr 11, 2025, 03:20 PM UTC
Some users are experiencing errors when attempting to access or generate reports within the Zeta Marketing Platform. Report generation requests may fail or return incomplete data across various reporting functions. Technical teams are actively investigating these reporting system errors and working to restore normal functionality. Next update will be provided an update as soon as possible.
- monitoring Apr 11, 2025, 03:24 PM UTC
The issue has been resolved. We are continuing to monitor the situation closely.
- resolved Apr 11, 2025, 04:11 PM UTC
The issue has been completely resolved.
Minor March 19, 2025 Intermittent Latency affecting few services 6h 22m Audience Segmentation, Reports
Started Mar 19, 2025, 05:12 PM UTC· resolved Mar 19, 2025, 11:34 PM UTC
- investigating Mar 19, 2025, 05:12 PM UTC
We are experiencing intermittent latency with one of our service providers. We are presently evaluating the impact and monitoring this incident. The issue seems to be initially affecting Report Builder, Audience Targeting, Counts, and Snowflake Connections.
- identified Mar 19, 2025, 05:42 PM UTC
We are experiencing issues with one of our service providers. The service provider is currently investigating and has identified the source of the issue and are developing and implementing a fix to restore service. We are continuing to evaluate the impact and are monitoring this incident. The issues are affecting - Report Builder and Scheduled Reports - Audience Targeting/Counts - Most Broadcast Campaigns starting after 9:30 PDT - Audience and Event Exports Unaffected items for clarity: - Previously established tracked segments - Experience Builder - File-based Broadcast Campaigns - High Priority Messaging - UI workflows for items not listed as affected above.
- identified Mar 19, 2025, 06:41 PM UTC
We continue to monitor the ongoing incident with our service provider. There are currently no further updates since our last communication. The provider has identified the issue and is working diligently on a resolution. We will share additional updates as soon as more information becomes available. Thank you for your patience.
- identified Mar 19, 2025, 07:43 PM UTC
We are continuously monitoring the ongoing incident with our service provider. At the moment no further updates since our last communication. The provider has identified the issue and is working diligently on a resolution. We will share additional updates as soon as more information becomes available. Thank you for your patience.
- identified Mar 19, 2025, 08:22 PM UTC
Our service provider has seen recovery in service health after some additional mitigation efforts. They are continuing to implement optimizations and monitor the affected environments. Report Builder access and the Dashboard has now returned. We are actively recovering the other affected areas of the platform. Thank you for your patience.
- monitoring Mar 19, 2025, 09:30 PM UTC
We are seeing major improvements from our service provider and have recovered all active and new instances of the affected areas including: ◦ Report Builder and Scheduled Reports ◦ Audience Targeting/Counts ◦ Broadcast Campaigns ◦ Audience and Event Exports ◦ Snowflake Connections ◦ direct access to run queries in the Snowflake UI Failed executions during the time of outage are currently being reprocessed for the following: ◦ Scheduled Reports ◦ Audience Exports ◦ Broadcast Campaigns Failed executions for these service areas have completed reprocessing. - Event Exports
- monitoring Mar 19, 2025, 10:34 PM UTC
As we continue to see better performance, here are the statuses on the recovery of the failed executions during the service provider outage: Scheduled Reports - complete Audience Exports - in progress Broadcast Campaigns - in progress Event Exports - complete
- resolved Mar 19, 2025, 11:34 PM UTC
We have reached complete recovery and issue is already resolved. Here are the statuses on the recovery of the failed executions during the service provider outage: Scheduled Reports - complete Audience Exports - complete Broadcast Campaigns - complete Event Exports - complete
Minor March 10, 2025 Visual editor service experiencing disruption 1h 1m BeeFree
Started Mar 10, 2025, 03:39 PM UTC· resolved Mar 10, 2025, 04:40 PM UTC
- investigating Mar 10, 2025, 03:39 PM UTC
Some users are experiencing a service disruption when attempting to access or use the visual editor in the Zeta Marketing Platform. The visual editor may be unavailable or responding incorrectly. Technical teams are actively investigating the service disruption and working to restore normal operation. Next update will be provided as soon as possible.
- monitoring Mar 10, 2025, 04:27 PM UTC
The root cause of the issue has been identified and a solution has been implemented. Our team is closely monitoring the situation to ensure system stability.
- resolved Mar 10, 2025, 04:40 PM UTC
This incident has been resolved.
Minor February 27, 2025 Zeta Marketing Platform is experiencing a campaign processing disruption. 57m Campaigns
Started Feb 27, 2025, 09:18 PM UTC· resolved Feb 27, 2025, 10:15 PM UTC
- investigating Feb 27, 2025, 09:18 PM UTC
We are currently looking into an issue that may be impacting campaign delivery. Our team is actively investigating, and we will provide updates as soon as possible.
- investigating Feb 27, 2025, 09:22 PM UTC
We are continuing to investigate this issue.
- identified Feb 27, 2025, 09:45 PM UTC
Our team has identified the issue and is working on reprocessing any affected campaigns
- resolved Feb 27, 2025, 10:15 PM UTC
The issue has been resolved, and new campaigns are running as expected. We are continuing to reprocess any previously affected campaigns.
Minor February 27, 2025 Zeta Marketing Platform reporting service degradation 13h 45m
Started Feb 27, 2025, 03:00 AM UTC· resolved Feb 27, 2025, 04:45 PM UTC
- resolved Feb 28, 2025, 04:51 AM UTC
Zeta Marketing Platform experienced a minor and temporary service degradation affecting our reporting service, preventing some users from accessing campaign reports for approximately 20 minutes. The issue was quickly identified and resolved, and the service is now fully restored.
Minor February 18, 2025 Zeta Marketing Platform experienced intermittent latency 1d
Started Feb 18, 2025, 02:30 AM UTC· resolved Feb 19, 2025, 02:30 AM UTC
- resolved Mar 04, 2025, 01:33 PM UTC
Zeta Marketing Platform experienced intermittent latency impacting both the UI and APIs. A subset of users may have faced delays while logging in and triggering messages. The issue was promptly identified and resolved within 40 minutes.
Major January 14, 2025 People API failures affecting web tracking services 3h 35m People API
Started Jan 14, 2025, 08:36 PM UTC· resolved Jan 15, 2025, 12:11 AM UTC
- investigating Jan 14, 2025, 08:36 PM UTC
We are currently experiencing intermittent API failures affecting user updates and event tracking through the P13N javascript web tag. Our technology team is actively investigating the issue and working towards a resolution. Further updates will be provided as the troubleshooting progresses.
- identified Jan 14, 2025, 08:46 PM UTC
The People API has recovered, and failure rates have returned to normal. Our technology team continues to actively monitor the system and is investigating the root cause of the issue to ensure long-term stability. Further updates will be provided as we make additional progress.
- monitoring Jan 14, 2025, 09:14 PM UTC
The People API has recovered, and failure rates have returned to normal. Our technology team continues to actively monitor the system and is investigating the root cause of the issue to ensure long-term stability. Further updates will be provided as we make additional progress.
- monitoring Jan 14, 2025, 10:45 PM UTC
Our technology team continues to actively monitor the system and is investigating the root cause of the issue to ensure long-term stability. More updates will be posted.
- monitoring Jan 14, 2025, 11:44 PM UTC
The root cause of the issue has been identified and resolved. The technology team is continuing to monitor the situation closely to ensure stability.
- resolved Jan 15, 2025, 12:11 AM UTC
The issue has been resolved and our team will publish the RCA within the next five days.
Major November 18, 2024 Zync (Zeta Container Tag) Service Degradation 1h 15m
Started Nov 18, 2024, 07:30 PM UTC· resolved Nov 18, 2024, 08:45 PM UTC
- resolved Nov 19, 2024, 08:52 PM UTC
Issue: Our Zync (Zeta Container Tag) service suffered a partial degradation in processing incoming events for approximately 75 minutes on the morning of 18th Nov 2024. Impact: Globally, ~15% of Zync loads were impacted. This would have prevented customer events from being captured in the ZMP and DSP services, and on-site recommendations and lightboxes from loading. Start Time: 10:10 AM PT Resolution Time: 11:25 AM PT Current Status: This issue was resolved at 11:25 AM PT on 18th Nov 2024 and currently stands resolved. What We Are Doing: Our engineering team will publish a more detailed RCA
Critical November 14, 2024 Zeta Marketing Platform web access outage 2h 43m Web Application
Started Nov 14, 2024, 08:42 AM UTC· resolved Nov 14, 2024, 11:25 AM UTC
- investigating Nov 14, 2024, 08:42 AM UTC
Our web application is currently down due to an outage. All other services, including campaign deployments, APIs, and data imports/exports, are fully operational. We’re actively working on a fix and appreciate your patience. Updates will follow shortly.
- identified Nov 14, 2024, 08:55 AM UTC
We have identified the root cause of the web application outage as an issue in a recent deployment. Our team is working to resolve this, and we expect to restore full service shortly. All other services remain fully operational. Thank you for your patience, further updates will follow.
- identified Nov 14, 2024, 09:07 AM UTC
The access to the web application is now in partial recovery. All other services remain fully operational. We will provide further updates as we continue to monitor the recovery.
- identified Nov 14, 2024, 09:41 AM UTC
We are still experiencing intermittent access issues with the web application. Our team is actively investigating and working to restore stable access as soon as possible. All other services remain fully operational.
- identified Nov 14, 2024, 10:11 AM UTC
We are still experiencing intermittent access issues with the web application. Our team is actively investigating and working to restore stable access as soon as possible. All other services remain fully operational.
- monitoring Nov 14, 2024, 11:17 AM UTC
This incident has been fully resolved. All services, including web access, are now fully operational. Thank you for your patience and understanding during this time.
- resolved Nov 14, 2024, 11:25 AM UTC
This incident has been resolved.
Major November 3, 2024 Intermittent Database Connectivity Issues Affecting Multiple Services 3h 7m Events API, End to End campaign service
Started Nov 03, 2024, 01:15 PM UTC· resolved Nov 03, 2024, 04:22 PM UTC
- investigating Nov 03, 2024, 01:15 PM UTC
We are currently experiencing intermittent connectivity issues with our internal database, affecting services across the Zeta Marketing Platform. Our technology team is actively investigating the issue and working towards a resolution. Further updates will be provided as the troubleshooting progresses.
- investigating Nov 03, 2024, 01:38 PM UTC
We are continuing to investigate this issue.
- investigating Nov 03, 2024, 01:51 PM UTC
We are continuing to investigate this issue.
- identified Nov 03, 2024, 02:10 PM UTC
The root cause of the issue has been identified, leading to a significant reduction in error rates. Recovery is currently in progress, and we are actively reprocessing the affected components. Further updates will be provided as we make additional progress.
- identified Nov 03, 2024, 03:23 PM UTC
Service latency and performance have now recovered. We are continuing to monitor the situation closely to ensure stability.
- monitoring Nov 03, 2024, 03:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 03, 2024, 04:22 PM UTC
The incident has been successfully resolved. Our team is conducting a thorough investigation and will provide a detailed root cause analysis to affected customers within 48 hours.