Zeta Outage History

Started Sep 24, 2026, 12:23 AM UTC· resolved Sep 24, 2026, 03:00 AM UTC

1. investigating Sep 24, 2026, 12:23 AM UTC

   We are seeing a delay in event processing that is impacting sub systems within the Zeta Marketing Platform. We are actively working to identify the root cause and will update once we have more information. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery

2. identified Sep 24, 2026, 01:03 AM UTC

   Users have been experiencing delays in event processing within the Zeta Marketing Platform, which may impact dependent platform features that rely on timely event handling. We have identified the root cause as a failure in our event-processing consumers that stopped new events from being processed in a timely manner. A mitigation has been applied, and processing has resumed. Event backlog is now decreasing. Based on current recovery rates, we expect processing to return to normal within approximately the next 1–2 hours (by roughly 11:00 PM EDT / 03:00 UTC). The next update will be provided by 10:00 PM EDT / 02:00 UTC, or sooner if recovery completes earlier. We apologize for any inconvenience and appreciate your patience.

3. monitoring Sep 24, 2026, 02:14 AM UTC

   Users have been experiencing delays in event processing within the Zeta Marketing Platform, which may impact dependent platform features that rely on timely event handling. We identified the root cause as a failure in our event-processing consumers and applied a mitigation. Processing has resumed, and the majority of the backlog has been cleared. A subset of event processing is still catching up and remains delayed. We are continuing to monitor recovery closely and expect processing to return to fully normal shortly. The next update will be provided by 11:00 PM EDT / 03:00 UTC, or sooner if recovery completes earlier. We apologize for any inconvenience and appreciate your patience.

4. resolved Sep 24, 2026, 03:00 AM UTC

   RESOLVED: The issue has been fully resolved. The Zeta Marketing Platform is now fully accessible for all users. We are closely monitoring for any further issues. Thank you for your patience throughout this incident.

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Started Sep 01, 2026, 05:15 PM UTC· resolved Sep 01, 2026, 06:33 PM UTC

1. investigating Sep 01, 2026, 05:15 PM UTC

   The Zeta Marketing Platform is currently experiencing a significant disruption preventing users from accessing the web interface. Impacts include APIs and the user interface. Campaign delivery is not impacted. Our team is actively investigating and working to restore functionality as soon as possible.

2. investigating Sep 01, 2026, 05:20 PM UTC

   We are continuing to investigate this issue.

3. identified Sep 01, 2026, 05:23 PM UTC

   The team has identified the issue and are working to resolve the issue.

4. identified Sep 01, 2026, 05:24 PM UTC

   We are continuing to work on a fix for this issue.

5. identified Sep 01, 2026, 05:26 PM UTC

   The team continues to work to restore functionality.

6. monitoring Sep 01, 2026, 06:03 PM UTC

   The resolution fix has been applied and functionality appears to be restored. We will continuing to monitor to ensure full resolution.

7. resolved Sep 01, 2026, 06:33 PM UTC

   The issue has been fully resolved. The Zeta Marketing Platform is now fully accessible for all users. We are closely monitoring for any further issues. Thank you for your patience throughout this incident.

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Started Jul 29, 2026, 08:22 PM UTC· resolved Jul 30, 2026, 12:36 AM UTC

1. investigating Jul 29, 2026, 08:22 PM UTC

   The Zeta Marketing Platform (US) is currently experiencing elevated processing latency affecting some real-time event-triggered messages. Events continue to be ingested normally, and the impact is limited to downstream Experience Engine processing. Our engineering team has identified the degradation and is actively working to restore normal processing times. We will provide additional updates as the investigation and remediation progress.

2. identified Jul 29, 2026, 09:19 PM UTC

   The engineering team has identified the underlying issue, and performance improvements have been observed. The team will continue to closely monitor the situation to ensure stability. As a result, the incident severity has been downgraded from Sev1 to Sev2.

3. monitoring Jul 29, 2026, 11:35 PM UTC

   Processing latency affecting real-time event-triggered messages has recovered, and event processing is now operating within normal levels. Our team has implemented corrective actions and are actively monitoring the platform to confirm continued stability and performance. We will provide additional updates if there are any significant changes.

4. resolved Jul 30, 2026, 12:36 AM UTC

   The issue has been resolved, and all delayed events have been processed. Service performance has returned to normal, and affected systems are operating as expected. We will continue to monitor platform health and event exports to ensure continued stability. Thank you for your patience and understanding.

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Started Jul 06, 2026, 02:39 PM UTC· resolved Jul 06, 2026, 06:04 PM UTC

1. investigating Jul 06, 2026, 02:39 PM UTC

   We have seen an indication of a potential high severity issue with the Zeta Marketing Platform. We are actively working to identify the issue (impact and cause) and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery. We value your trust and apologize for any inconvenience.

2. investigating Jul 06, 2026, 03:20 PM UTC

   We are currently investigating an issue causing increased latency in background job processing within the Zeta Marketing Platform. As a result, customers may experience delays in campaign delivery, reports, data imports, and exports. Our teams are actively working to identify the root cause and restore normal processing times. We will provide further updates as soon as more information becomes available.

3. monitoring Jul 06, 2026, 03:51 PM UTC

   We identified the root cause of increased latency in platform processing and have implemented a fix. Pending jobs are now clearing, and processing rates have returned to normal. Affected queues have returned to normal. Our teams continue to monitor recovery and validate performance. We will provide further updates as recovery progresses.

4. resolved Jul 06, 2026, 06:04 PM UTC

   We have concluded monitoring for this incident. Campaign processing metrics are within normal operating ranges. This issue is fully resolved.

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Started Jul 02, 2026, 10:23 PM UTC· resolved Jul 03, 2026, 12:30 AM UTC

1. investigating Jul 02, 2026, 10:23 PM UTC

   We have seen indication of a potential intermittent issue with Subscriber API timeout in the Zeta Marketing Platform. We are actively working to identify the issue (impact and cause) and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery. We value your trust and apologize for any inconvenience.

2. identified Jul 02, 2026, 11:09 PM UTC

   Following a detailed investigation, we have determined that the impact of the reported issue is more limited in scope than initially assessed. As a result, the issue has been reclassified as a non-outage (Severity 0/1) event. Please note that resolution efforts are still actively underway.

3. resolved Jul 03, 2026, 12:30 AM UTC

   We have successfully resolved the issue affecting Subscriber API performance. The root cause was identified, and corrective measures have been implemented. Following validation, services are operating normally, and we continue to monitor the platform to ensure ongoing stability. As the issue has been resolved, this incident will now be closed.

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Started May 15, 2026, 11:04 AM UTC· resolved May 15, 2026, 04:06 PM UTC

1. identified May 15, 2026, 11:04 AM UTC

   The Zeta Marketing Platform is currently experiencing service degradation, impacting access to the Content Reporting page. Our engineering teams are actively investigating the issue and working to identify the root cause and restore normal service operations as quickly as possible. All other systems continue to operate properly.

2. identified May 15, 2026, 11:18 AM UTC

   We have identified the root cause of the service degradation impacting the Content Reporting page. We are actively implementing remediation measures and working to restore normal service functionality as quickly as possible. We will continue to provide periodic updates on our progress toward full resolution.

3. identified May 15, 2026, 01:18 PM UTC

   Remediation measures have been implemented, and the fix is currently undergoing validation and testing. Our teams continue to work toward restoring full service functionality as quickly as possible. We will continue to provide periodic updates on our progress toward full resolution.

4. monitoring May 15, 2026, 01:29 PM UTC

   A fix has been implemented and we are monitoring the results.

5. identified May 15, 2026, 01:31 PM UTC

   The issue has been identified and a fix is being implemented.

6. identified May 15, 2026, 02:32 PM UTC

   Final validation and testing activities are currently underway within the test environment. Following successful validation, the fix will be deployed to the production environment. We will continue to provide updates on our progress toward full resolution.

7. monitoring May 15, 2026, 02:52 PM UTC

   The issue impacting the Content Reporting page has been resolved and service functionality has been fully restored. Our teams have completed validation and are continuing to monitor the platform to ensure ongoing stability and performance.

8. monitoring May 15, 2026, 03:54 PM UTC

   We are continuing to monitor for any further issues.

9. resolved May 15, 2026, 04:06 PM UTC

   This incident has been resolved.

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Started Feb 13, 2026, 03:48 AM UTC· resolved Feb 13, 2026, 04:11 AM UTC

1. investigating Feb 13, 2026, 03:48 AM UTC

   Our web application is currently down due to an outage. All other services, including campaign deployments, APIs, and data imports/exports, are fully operational. We're actively working on a fix and appreciate your patience. Updates will follow shortly.

2. monitoring Feb 13, 2026, 03:53 AM UTC

   The web application has been restored and is now accessible. Our team is closely monitoring the platform to ensure continued stability and is continuing to investigate the root cause. All other services, including campaign deployments, APIs, and data imports/exports, remain fully operational. We will provide further updates as appropriate.

3. resolved Feb 13, 2026, 04:11 AM UTC

   This incident has been resolved.

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Started Jan 23, 2026, 12:18 AM UTC· resolved Jan 23, 2026, 08:23 AM UTC

1. investigating Jan 23, 2026, 12:18 AM UTC

   We have seen indication of a potential high severity issue with the Zeta Marketing Platform. We are actively working to identify the issue (impact and cause) and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery. We value your trust and apologize for any inconvenience.

2. investigating Jan 23, 2026, 12:30 AM UTC

   The Zeta Marketing Platform is experiencing performance degradation on the email dispatcher, causing some of the campaigns not being sent. All other services are fully operational. We are actively investigating the issue. We appreciate your patience. Updates will follow shortly.

3. investigating Jan 23, 2026, 01:17 AM UTC

   The Zeta Marketing Platform is experiencing a performance degradation in the sending infrastructure, resulting in some campaigns failing to send. Our engineering team is actively investigating and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will provide updates as soon as more information becomes available.

4. investigating Jan 23, 2026, 02:54 AM UTC

   The Zeta Marketing Platform is experiencing a performance degradation in the sending infrastructure, resulting in some campaigns experiencing sending delays. Our engineering team is actively investigating and working to restore normal sending performance as quickly as possible. There is no data loss. We apologize for the inconvenience and will provide updates as more information becomes available.

5. monitoring Jan 23, 2026, 04:10 AM UTC

   Earlier today, we experienced temporary delays in outbound email delivery due to a widespread Microsoft service disruption that impacted a key part of our email sending infrastructure. The external issue has since been resolved, and email sending has returned to normal operations.Messages that were queued during the disruption are now being processed and are expected to fully clear within the next 4–6 hours. There has been no data loss, and our teams are actively monitoring the system to ensure continued stability.

6. monitoring Jan 23, 2026, 05:35 AM UTC

   Earlier today, we experienced temporary delays in outbound email delivery due to a widespread Microsoft service disruption that impacted a key part of our email sending infrastructure. The related impact on HPM messaging also led to the events API returning 502 errors intermittently. The external issue has since been resolved, and both email sending and events API have returned to normal operations. Messages that were queued during the disruption are now being processed and are expected to fully clear within the next 4–6 hours. There has been no data loss, and our teams are actively monitoring the system to ensure continued stability.

7. resolved Jan 23, 2026, 08:23 AM UTC

   This incident has been fully resolved. All services, including email delivery, HPM messaging, and the Events API, are operating normally. The backlog of queued messages has cleared, and there has been no data loss. We will continue to monitor system performance to ensure ongoing stability. Thank you for your patience.

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Started Jan 21, 2026, 04:11 AM UTC· resolved Jan 21, 2026, 05:04 AM UTC

1. investigating Jan 21, 2026, 04:11 AM UTC

   We have seen indication of a potential high severity issue with the Zeta Marketing Platform. We are actively working to identify the issue (impact and cause) and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery. We value your trust and apologize for any inconvenience.

2. investigating Jan 21, 2026, 04:27 AM UTC

   Our web application is currently down due to an outage. All other services, including campaign deployments, APIs, and data imports/exports, are fully operational. We're actively working on a fix and appreciate your patience. Updates will follow shortly.

3. monitoring Jan 21, 2026, 04:40 AM UTC

   The web application has been restored and is now accessible. Our team is closely monitoring the platform to ensure continued stability and is continuing to investigate the root cause. All other services, including campaign deployments, APIs, and data imports/exports, remain fully operational. We will provide further updates as appropriate.

4. resolved Jan 21, 2026, 05:04 AM UTC

   The issue has been completely resolved.

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Started Jan 15, 2026, 10:55 PM UTC· resolved Jan 16, 2026, 04:39 AM UTC

1. investigating Jan 15, 2026, 10:55 PM UTC

   We have seen indication of a potential high severity issue with the Zeta Marketing Platform. We are actively working to identify the issue (impact and cause) and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery. We value your trust and apologize for any inconvenience.

2. investigating Jan 15, 2026, 11:59 PM UTC

   The Zeta Marketing Platform is currently experiencing an issue that may cause send failures for campaigns that use external feeds. Our engineering team is investigating and will provide updates as soon as more information is available. Other services remain operational. We appreciate your patience as we work to restore normal service.

3. identified Jan 16, 2026, 12:12 AM UTC

   Further investigation shows that this issue is isolated to campaigns using internal feeds, not external feeds, as previously communicated. Our engineering team continues to work on a resolution and will provide additional updates as they become available. All other services remain operational. Thank you for your continued patience.

4. monitoring Jan 16, 2026, 12:15 AM UTC

   We’ve deployed a fix for the issue affecting campaigns. The engineering team is closely monitoring the system to confirm full resolution. Other platform services continue to operate normally.

5. resolved Jan 16, 2026, 04:39 AM UTC

   This incident has been resolved.

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Started Nov 17, 2025, 11:12 PM UTC· resolved Nov 18, 2025, 10:31 AM UTC

1. investigating Nov 17, 2025, 11:12 PM UTC

   We have seen indication of a potential high severity issue with the Zeta Marketing Platform. We are actively working to identify the issue (impact and cause) and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery. We value your trust and apologize for any inconvenience.

2. investigating Nov 18, 2025, 12:35 AM UTC

   We are currently observing slower-than-usual performance in our user interface, specifically within the Events tab in Experiences. All underlying event processing systems remain fully operational, and no data loss or processing delays have been detected. This issue is limited to the UI and may cause updates or metrics in the Events tab to appear with a temporary delay. The related API, https://docs.zetaglobal.com/reference/get-recent-events-for-a-person, is also impacted and may experience slower response times. Our engineering teams are actively working to restore normal performance, and we expect resolution within the next few hours. Thank you for your patience as we complete this work.

3. identified Nov 18, 2025, 02:23 AM UTC

   Our engineering teams have identified a potential root cause and are actively working on a fix. We will provide updates as progress continues. We are currently observing slower-than-usual performance in our user interface, specifically within the Events tab in Experiences. All underlying event processing systems remain fully operational, and no data loss or processing delays have been detected. This issue is limited to the UI and may cause updates or metrics in the Events tab to appear with a temporary delay. The related API, https://docs.zetaglobal.com/reference/get-recent-events-for-a-person, is also impacted and may experience slower response times.

4. identified Nov 18, 2025, 02:56 AM UTC

   Our engineering teams have identified the root cause and deployed a fix. We are currently processing the backlog to restore normal performance, and updates in the UI should progressively return to expected levels over the next few hours. Thank you for your continued patience as we complete this work.

5. identified Nov 18, 2025, 04:45 AM UTC

   We are currently still processing the backlog to restore normal performance, with continued monitoring in place to ensure stability. We appreciate your patience as we work to fully resolve this issue.

6. monitoring Nov 18, 2025, 06:30 AM UTC

   All non-system (end-user) events have been fully processed, and end-user functionality is operating normally. The remaining backlog is limited to system events only, which do not impact core business workflows. Processing is progressing as expected, and we continue to actively monitor until full clearance.

7. resolved Nov 18, 2025, 10:31 AM UTC

   All systems are now performing as expected, and backlogs have been cleared. This incident is now fully resolved. We will continue to monitor to ensure ongoing stability. Thank you for your patience while we worked to restore full functionality.

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Started Nov 07, 2025, 05:21 PM UTC· resolved Nov 08, 2025, 12:11 AM UTC

1. investigating Nov 07, 2025, 05:21 PM UTC

   We are experiencing minor delays in event processing due to a temporary backlog. The incoming rate has stabilized, and our systems are actively clearing the queue. All pipelines remain healthy, and no data loss has been observed. During this period, a subset of event-driven workflows may reflect updates with a slight delay. We expect full normalization within the next few hours and will share updates as progress continues.

2. investigating Nov 07, 2025, 05:21 PM UTC

   We are continuing to investigate this issue.

3. identified Nov 07, 2025, 06:14 PM UTC

   We are continuing to work through the event processing delays and have elevated the incident priority to accelerate resolution. Our teams have identified the root cause contributing to higher-than-expected load, and mitigation steps are actively in progress. All core data pipelines remain stable, and there is no indication of data loss. Some event-driven workflows may continue to experience delayed updates as systems recover.

4. identified Nov 07, 2025, 08:13 PM UTC

   Recovery is well underway, and the event backlog continues to reduce steadily. System capacity has been fully scaled to accelerate processing, and we expect all delayed events to be cleared within the next few hours. During this time, some event-driven workflows may still reflect updates with brief delays. Our teams are closely monitoring throughput and stability, and we’ll provide a final update once normal processing has fully resumed.

5. identified Nov 07, 2025, 10:03 PM UTC

   Recovery continues to progress well, and system performance is steadily returning to normal. We now expect full recovery within the next two hours. All pipelines remain stable, and no data loss has been detected. Some of the event-driven workflows may still experience brief delays until processing is fully caught up. We’ll share an update as soon as normal operations are fully restored.

6. monitoring Nov 07, 2025, 11:48 PM UTC

   Recovery is complete, and all systems are now operating normally as of 3:21 pm PST. The event backlog has been completely cleared, and event-driven workflows are functioning as expected. We’ll continue to monitor closely to ensure ongoing stability and performance. Thank you for your patience while recovery efforts were completed.

7. resolved Nov 08, 2025, 12:11 AM UTC

   This issue is now fully resolved.

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Started Oct 20, 2025, 09:51 AM UTC· resolved Oct 21, 2025, 08:35 AM UTC

1. identified Oct 20, 2025, 09:51 AM UTC

   All services in ZMP are experiencing a service disruption due to an ongoing AWS service disruption that is affecting our infrastructure. Our engineering teams are actively monitoring the AWS incident and working to mitigate the impact on affected services. We are coordinating with AWS to ensure services are restored as quickly as possible. We will provide the next update as more information becomes available.

2. identified Oct 20, 2025, 09:52 AM UTC

   We are seeing signs of recovery on the platform. We will provide the next update as more information becomes available.

3. identified Oct 20, 2025, 11:03 AM UTC

   The platform is steadily recovering, and our teams are actively processing the backlog of campaigns to restore full functionality. We’ll provide the next update as soon as additional information becomes available.

4. identified Oct 20, 2025, 12:12 PM UTC

   The platform is steadily recovering, and our teams are actively processing the backlog of campaigns to restore full functionality. We’ll provide the next update as soon as additional information becomes available.

5. identified Oct 20, 2025, 01:14 PM UTC

   The platform is steadily recovering, and our teams are actively processing the backlog of campaigns to restore full functionality. We’ll provide the next update as soon as additional information becomes available.

6. identified Oct 20, 2025, 02:29 PM UTC

   The platform is steadily recovering, and our teams are actively processing the backlog of campaigns to restore full functionality. We’ll provide the next update as soon as additional information becomes available.

7. identified Oct 20, 2025, 03:37 PM UTC

   The platform is steadily recovering, and our teams are actively processing the backlog of campaigns to restore full functionality. We’ll provide the next update as soon as additional information becomes available.

8. identified Oct 20, 2025, 04:33 PM UTC

   We are currently experiencing intermittent login issues due to network connectivity disruptions reported by AWS. These disruptions are also affecting our ongoing recovery efforts. The investigation determined that the issue was triggered by a third-party cloud infrastructure vendor (AWS). The vendor is actively working to resolve the underlying issue, and our team is closely collaborating with them to mitigate the impact and restore normal operations as quickly as possible. We will continue to share updates as more information becomes available.

9. identified Oct 20, 2025, 05:03 PM UTC

   We are continuing to experience intermittent login issues due to network connectivity disruptions reported by AWS. These disruptions are also affecting our ongoing recovery efforts. We will continue to share updates as more information becomes available.

10. identified Oct 20, 2025, 06:09 PM UTC

    We continue to experience intermittent login and connectivity issues related to broader network disruptions impacting our cloud infrastructure provider. These issues are also affecting parts of our recovery process. Our cloud provider (AWS) is reporting early signs of recovery across some parts of their network infrastructure. We are closely monitoring these improvements and will continue to assess their impact on overall connectivity and login performance as recovery progresses. Our teams remain focused on ensuring full service restoration and maintaining platform stability. We'll continue to share updates as more information becomes available.

11. identified Oct 20, 2025, 07:02 PM UTC

    Customers may continue to experience intermittent service issues, including login difficulties, connectivity disruptions, slower response times, and temporary service unavailability across ZMP. We continue to work with our third-party cloud provider (AWS) and continue to monitor resolution. In parallel, internal teams continue to work to assure safe and orderly restoration of services as systems recover. We appreciate your patience as we sort this out and will provide the next update in 30 minutes.

12. identified Oct 20, 2025, 07:31 PM UTC

    We are continuing to track the broader recovery at Amazon Web Services and are now seeing steady improvements across our platform. Platform access has fully recovered, and users should now be able to log in and navigate without disruption. Reporting services are actively recovering, with response times and availability steadily improving. Campaign processing is being carefully reintroduced, and we are preparing to safely begin reprocessing campaign activity as systems stabilize. We remain actively engaged with AWS to ensure stability as residual issues continue to clear, and our internal teams are focused on a controlled and safe restoration of all functionality. We will provide the next update in 30 minutes.

13. identified Oct 20, 2025, 08:08 PM UTC

    We continue to observe gradual but steady recovery across our platform as upstream services at Amazon Web Services stabilize. Reporting services are showing sustained improvement . Recommendation services are in the process of recovering,. User and event export services are actively recovering, and we are closely monitoring their progress to ensure stability. In parallel, we are preparing to safely begin reprocessing campaign activity as systems continue to stabilize. We remain in close coordination with AWS and will provide further updates in 30 minutes.

14. identified Oct 20, 2025, 08:45 PM UTC

    We continue to observe a gradual but steady recovery across our platform as upstream services at Amazon Web Services stabilize. Reporting services are showing sustained improvement. Recommendation services are in the process of recovering. User and event export services are actively recovering, and we are closely monitoring their progress to ensure stability. In parallel, we are preparing to safely begin reprocessing campaign activity as systems continue to stabilize. We remain in close coordination with AWS and will provide further updates in 30 minutes.

15. identified Oct 20, 2025, 09:57 PM UTC

    We continue to observe strong recovery momentum across our platform as upstream services at Amazon Web Services stabilize. Several components have now fully recovered, while a few remain in active recovery. User & Event Exports: Fully recovered; backlogs cleared and services operational. Reporting Services: Stable with improving performance as Snowflake warehouses resume. Recommendations: Fully recovered. Campaigns: Selective reprocessing has begun; full recovery is still in progress. Audience Segmentation: Fully recovered. We remain in close coordination with AWS and are actively monitoring all critical systems to ensure a safe and complete restoration of services. Further updates will follow in 30 mins as recovery continues.

16. identified Oct 20, 2025, 11:19 PM UTC

    All core services are now operational, but the platform remains in an active recovery phase as we continue to reprocess previously affected campaigns. As a guidance, customers can proceed with launching new campaigns; however, processing times may be slower than usual while the system works through the remaining backlog. We are closely monitoring system performance and throughput and will share an estimated timeline for full normalization as soon as it becomes clearer. Further updates will follow as recovery progresses.

17. identified Oct 21, 2025, 12:05 AM UTC

    The platform has returned to normal operating conditions, and new campaigns are processing as expected. Reprocessing of previously queued campaigns is still in progress and will continue until all are completed. We will continue to monitor platform stability and performance closely to ensure consistent operations.

18. identified Oct 21, 2025, 01:07 AM UTC

    All services are operating as expected and the system has been scaled up to complete the reprocessing of previously queued campaigns which are still in progress. The current estimated completion time for reprocessing is 10:30pm ET at current pace of recovery. We will continue to monitor platform stability and performance closely to ensure consistent operations.

19. identified Oct 21, 2025, 03:14 AM UTC

    All services are operating as expected and the system has been scaled up to complete the reprocessing of previously queued campaigns which are still in progress. The current estimated completion time for reprocessing is 2 - 3 hours at current pace of recovery. We will continue to monitor platform stability and performance closely to ensure consistent operations.

20. identified Oct 21, 2025, 05:17 AM UTC

    All services are operating as expected and the system has been scaled up to complete the reprocessing of previously queued campaigns which are still in progress. We will continue to monitor platform stability and performance closely to ensure consistent operations.

21. monitoring Oct 21, 2025, 06:36 AM UTC

    All services are operating as expected and the system has been scaled up to complete the reprocessing of previously queued campaigns which are still in progress. We will continue to monitor platform stability and performance closely to ensure consistent operations.

22. resolved Oct 21, 2025, 08:35 AM UTC

    The issue is now resolved. Recovery of all campaigns has been completed and all services remain operational. We are continuing with increased monitoring for the next several hours to ensure expected performance.

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Started Sep 27, 2025, 04:07 PM UTC· resolved Sep 27, 2025, 05:52 PM UTC

1. investigating Sep 27, 2025, 04:07 PM UTC

   Some users are experiencing some latency in campaign delivery. A few campaign sends are taking longer than expected to process and deliver to recipients. Technical teams are actively investigating the delivery delays and working to restore normal processing times. The next update will be provided at the earliest.

2. identified Sep 27, 2025, 04:20 PM UTC

   The issue has been identified and resolved. New campaign sends will go out as expected. We have started the process to resend the campaigns that experienced delays. We will provide another update when the remediation is complete.

3. identified Sep 27, 2025, 05:06 PM UTC

   We are reprocessing the impacted campaigns. We will provide another update once the reprocessing is complete.

4. resolved Sep 27, 2025, 05:52 PM UTC

   This incident has been fully resolved. We will continue monitoring closely to ensure ongoing stability.

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Started Sep 22, 2025, 10:18 PM UTC· resolved Sep 23, 2025, 01:04 AM UTC

1. investigating Sep 22, 2025, 10:18 PM UTC

   Zeta Marketing Platform is experiencing a service disruption in our Visual Editor for a subset of users. We are actively working to identify the issue (impact and cause). Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery. We value your trust and apologize for any inconvenience.

2. identified Sep 23, 2025, 12:29 AM UTC

   We've identified the root cause of the Visual Editor issue preventing some users from saving changes. Our team has deployed a fix and will continue to share updates as we move toward resolution.

3. resolved Sep 23, 2025, 01:04 AM UTC

   This incident has been fully resolved, and users should now be able to save changes in the Visual Editor. We will continue monitoring closely to ensure ongoing stability.

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Started Sep 10, 2025, 09:43 PM UTC· resolved Sep 11, 2025, 12:10 AM UTC

1. investigating Sep 10, 2025, 09:43 PM UTC

   Zeta Marketing Platform is experiencing a service disruption on our reporting services. We are actively working to identify the issue (impact and cause). Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery. We value your trust and apologize for any inconvenience.

2. identified Sep 10, 2025, 10:51 PM UTC

   Our team has implemented several fixes that have already resolved the errors, and Reporting Services are now operational. We're closely monitoring the system to ensure stability and will keep you updated as we gather more information and make progress to ensure full resolution.

3. resolved Sep 11, 2025, 12:10 AM UTC

   The issue is now resolved and Reporting Services are fully operational. We have increased the infrastructure capacity to handle more workloads.

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Started Sep 10, 2025, 05:53 AM UTC· resolved Sep 10, 2025, 12:30 PM UTC

1. identified Sep 10, 2025, 05:53 AM UTC

   We experienced a connectivity disruption between the Zeta Marketing Platform and Google Ads, which temporarily impacted file transfer operations. All failed exports have since been successfully re-run, and no ongoing data is expected. All other platform services have remained fully operational throughout. Our engineering teams continue to monitor the connection closely, and further updates will be provided as new information becomes available.

2. identified Sep 10, 2025, 07:30 AM UTC

   We have identified the root cause of the issue, and a fix is currently being deployed. All failed exports have since been re-run, and exports are in progress to Google Ads. The failed re-processed Google exports generally take 8-10 hours to complete to sync with Google. Our engineering teams will continue to monitor closely and provide further updates as new information becomes available.

3. identified Sep 10, 2025, 09:27 AM UTC

   Deployment of the fix is still in progress. We will provide the next update once it is complete.

4. identified Sep 10, 2025, 11:30 AM UTC

   Deployment of the fix is still in progress. We will provide the next update once it is complete.

5. monitoring Sep 10, 2025, 12:14 PM UTC

   Deployment has been completed successfully, and the issue is now fully resolved. All services are operating normally. We will continue to monitor to ensure stability.

6. resolved Sep 10, 2025, 12:30 PM UTC

   This incident has been resolved.

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Started Sep 09, 2025, 02:30 AM UTC· resolved Sep 09, 2025, 03:20 AM UTC

1. resolved Sep 09, 2025, 08:55 AM UTC

   The Zeta Marketing Platform experienced a service disruption impacting only the Zync and P13N services from 08:20 PM to 11:04 PM UTC. During this period, P13N customer pixel fires may have been partially or fully affected. All other platform services remained fully operational throughout the incident.

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Started Aug 21, 2025, 12:32 PM UTC· resolved Aug 21, 2025, 01:58 PM UTC

1. investigating Aug 21, 2025, 12:32 PM UTC

   We have seen indication of a potential high severity issue with the Zeta Marketing Platform. We are actively working to identify the issue (impact and cause) and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery. We value your trust and apologize for any inconvenience.

2. identified Aug 21, 2025, 01:02 PM UTC

   The Zeta Marketing Platform is currently experiencing a partial disruption, preventing all users from accessing the full navigation on the web interface. Our team is actively investigating and working to restore functionality as soon as possible. The next update will be provided as soon as possible.

3. monitoring Aug 21, 2025, 01:37 PM UTC

   The intermittent issue that prevented users from accessing the full navigation on the web interface has been resolved. However, we will keep monitoring the platform to ensure stability. Thank you for your patience.

4. resolved Aug 21, 2025, 01:58 PM UTC

   This incident is now fully resolved

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Started Jul 28, 2025, 11:35 PM UTC· resolved Jul 29, 2025, 12:25 AM UTC

1. investigating Jul 28, 2025, 11:35 PM UTC

   We have seen indication of a potential high severity issue with the Zeta Marketing Platform. Users are experiencing significant delays when attempting to load and interact with the Zeta Marketing Platform interface. Pages are taking longer than normal to respond. Our team is actively investigating and working to restore stable access as soon as possible

2. resolved Jul 29, 2025, 12:25 AM UTC

   The earlier issue affecting login access to the ZMP web interface has been resolved. All services are now fully operational, and there is no ongoing impact. Our team will continue to monitor the platform to ensure stability. Thank you for your patience.

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Started Jul 26, 2025, 03:48 AM UTC· resolved Jul 26, 2025, 07:01 AM UTC

1. investigating Jul 26, 2025, 03:48 AM UTC

   We have identified an issue causing delays in Experience-based trigger campaigns. Our team is actively investigating the root cause and will share findings as they become available. We will continue to provide regular updates as we progress through identification, impact analysis, and recovery.

2. identified Jul 26, 2025, 04:01 AM UTC

   We have identified the root cause of the delays affecting experience-based trigger campaigns and are actively working on mitigating the issue. We expect this to be resolved in the next 30 minutes. We will continue to provide updates as progress is made.

3. identified Jul 26, 2025, 04:27 AM UTC

   The queued events are steadily decreasing, and we expect the service to normalize shortly. We will provide the next update within 15 to 30 minutes.

4. identified Jul 26, 2025, 04:42 AM UTC

   The queued events are steadily decreasing, and we expect the service to normalize shortly. We will provide the next update within 30 minutes.

5. identified Jul 26, 2025, 05:25 AM UTC

   The queued events are steadily decreasing, and we expect the service to normalize shortly. We will provide the next update within 30 minutes.

6. monitoring Jul 26, 2025, 05:45 AM UTC

   This incident has been resolved, and event processing has returned to normal levels. We will continue to monitor system performance closely.

7. resolved Jul 26, 2025, 07:01 AM UTC

   This incident is now fully resolved following a period of stable monitoring. Event processing remains at normal levels.

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Started Jun 30, 2025, 12:30 PM UTC· resolved Jun 30, 2025, 12:53 PM UTC

1. investigating Jun 30, 2025, 12:30 PM UTC

   We have seen indication of a potential high severity issue with the Zeta Marketing Platform. We are actively working to identify the issue (impact and cause) and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery. We value your trust and apologize for any inconvenience.

2. identified Jun 30, 2025, 12:46 PM UTC

   Update - Issue Impact Limited to Internal Users At this time, we have determined that the impact appears to be limited to internal users only. External customer-facing services remain unaffected. Our teams are actively analyzing the root cause and will provide further updates as we progress through identification, impact validation, and recovery. We appreciate your patience and understanding as we work to ensure full resolution.

3. resolved Jun 30, 2025, 12:53 PM UTC

   Resolved - No Impact to Services The issue we were investigating has been fully resolved. We have confirmed that there was no impact to any customer-facing services. The issue was isolated to internal systems and has since been addressed.

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Started Jun 19, 2025, 02:42 PM UTC· resolved Jun 19, 2025, 03:14 PM UTC

1. identified Jun 19, 2025, 02:42 PM UTC

   We’ve identified a severity level 2 issue currently impacting the reporting functionality. Users may encounter errors when attempting to access reports. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We will continue to share updates as they become available. Thank you for your patience and understanding.

2. monitoring Jun 19, 2025, 02:52 PM UTC

   The intermittent issue affecting report access has been resolved, and reports are now loading as expected. We are actively monitoring the system to ensure continued stability. A final update will be shared once full resolution is confirmed. Thank you for your continued patience and understanding.

3. resolved Jun 19, 2025, 03:14 PM UTC

   The issue affecting reporting access has been fully resolved. Following a period of successful monitoring, all systems are stable and operating as expected. Thank you for your patience throughout this incident.

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Started May 26, 2025, 02:33 PM UTC· resolved May 26, 2025, 04:55 PM UTC

1. investigating May 26, 2025, 02:33 PM UTC

   Users are experiencing significant latency in campaign delivery. Campaign sends are taking longer than expected to process and deliver to recipients. Technical teams are actively investigating the delivery delays and working to restore normal processing times. The next update will be provided as soon as possible.

2. investigating May 26, 2025, 03:28 PM UTC

   Recovery efforts are underway as we continue to investigate the incident. Latency in campaign sends is steadily decreasing, and we expect processing times to return to normal soon. We’ll provide an update within the hour or sooner if more information becomes available.

3. monitoring May 26, 2025, 04:32 PM UTC

   The root cause has been identified, recovery is complete and campaign latency has returned to normal levels. We’ll continue to monitor performance closely to ensure ongoing stability. Thank you for your patience during this incident.

4. resolved May 26, 2025, 04:55 PM UTC

   This incident has been resolved.

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Started May 22, 2025, 04:23 PM UTC· resolved May 22, 2025, 07:04 PM UTC

1. investigating May 22, 2025, 04:23 PM UTC

   We have seen indication of a potential high severity issue with the Zeta Marketing Platform. We are actively working to identify the issue and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery. We value your trust and apologize for any inconvenience.

2. investigating May 22, 2025, 04:34 PM UTC

   We are currently investigating an issue causing some users to be intermittently logged out of the Zeta Marketing Platform (ZMP). The behavior has been observed primarily on the Dashboard page, though the full scope is still being assessed. Our engineering teams are actively analyzing the underlying cause and are working to identify a resolution as quickly as possible. We understand the inconvenience and appreciate your patience. Further updates will be shared within 30 minutes or as new information becomes available.

3. investigating May 22, 2025, 05:20 PM UTC

   Our investigation is ongoing. This issue may cause intermittent logouts for some users. Root cause is still being determined. We will provide the next update in 30 minutes or as soon as more details are available.

4. investigating May 22, 2025, 06:02 PM UTC

   Our investigation is ongoing. This issue may cause intermittent logouts for some users. Root cause is still being determined. We will provide the next update in an hour or as soon as more details are available.

5. monitoring May 22, 2025, 06:40 PM UTC

   The root cause of the intermittent logout issue has been identified and a fix has been implemented by our technology team. We are currently monitoring the platform to ensure stability. We will confirm resolution shortly.

6. resolved May 22, 2025, 07:04 PM UTC

   The intermittent log-out issue is now fully resolved.

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