Zepto Payments AU experienced a major incident on November 25, 2025 affecting NPP Transactions [Outbound] and NPP Transactions [Inbound], lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
NPP Transactions [Outbound]NPP Transactions [Inbound]
Update timeline
- investigating Nov 25, 2025, 12:51 PM UTC
Dear customers, We have noticed degraded performance affecting some NPP transactions. We are investigating this as a priority and will provide further updates once available.
- monitoring Nov 25, 2025, 01:03 PM UTC
Our upstream institution has implemented a fix on their end, NPP transactions are now being processed as normal. We will be monitoring from our end.
- resolved Nov 25, 2025, 02:10 PM UTC
We have received confirmation from our upstream financial institution that this issue has been resolved, and all impacted services are now operating as expected.