Resolved after 1 hour 18 minutes, affecting NPP Transactions [Outbound] and NPP Transactions [Inbound], on November 25, 2025.
We have received confirmation from our upstream financial institution that this issue has been resolved, and all impacted services are now operating as expected.
Affected components
Update timeline
- investigating Nov 25, 2025, 12:51 PM UTC
Dear customers, We have noticed degraded performance affecting some NPP transactions. We are investigating this as a priority and will provide further updates once available.
- monitoring Nov 25, 2025, 01:03 PM UTC
Our upstream institution has implemented a fix on their end, NPP transactions are now being processed as normal. We will be monitoring from our end.
- resolved Nov 25, 2025, 02:10 PM UTC
We have received confirmation from our upstream financial institution that this issue has been resolved, and all impacted services are now operating as expected.
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