Resolved after 2 hours 45 minutes, affecting NPP Transactions [Outbound], on April 27, 2023.
The backlog of pending Outbound payments are resolved and have been processed. If you have Inbound payments that are not visible in Zepto/ your account, please contact [email protected] or your Account Manager to advise.
Affected components
Update timeline
- identified Apr 27, 2023, 06:51 PM UTC
We have received a bulletin to confirm that an OFI is experiencing an issue impacting Inbound and Outbound NPP payments. The affected institution is working on resolving this issue as a matter of priority. Further updates will be provided when made available.
- identified Apr 27, 2023, 07:46 PM UTC
The affected institution is still working on resolving this issue as a matter of priority. Further updates will be provided when made available to us.
- monitoring Apr 27, 2023, 08:53 PM UTC
The affected institution has advised the issue they were experiencing is now resolved. - Singular Outbound payments are still in the backlog and will show in a ‘processing’ status; - If you have Inbound payments that are not visible in Zepto/ your account, please contact [email protected] or your Account Manager to advise. We are monitoring the processing of pending Outbound payments and will advise of an update shortly.
- resolved Apr 27, 2023, 09:37 PM UTC
The backlog of pending Outbound payments are resolved and have been processed. If you have Inbound payments that are not visible in Zepto/ your account, please contact [email protected] or your Account Manager to advise.
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