Resolved after 5 hours 21 minutes, affecting NPP Transactions [Outbound], on July 24, 2023.
Our transaction backlog has been cleared and this incident has been resolved. A PIR will be distributed by [email protected] within 2 business days. Again, we thank you for your patience and apologise for the delays experienced by those affected.
Affected components
Update timeline
- investigating Jul 24, 2023, 10:36 PM UTC
We are seeing degraded performance affecting intermittent Inbound & Outbound NPP payments. Zepto is working internally and with any applicable external parties on identifying the root cause. Further updates will be provided on this page within an hour's time. Affected Region: AU
- monitoring Jul 24, 2023, 11:18 PM UTC
A fix has been implemented and we are monitoring the results. We have a small backlog of pending transactions that we will monitor and provide updates on until resolution.
- monitoring Jul 25, 2023, 12:27 AM UTC
Our team is continuing to work on the backlog, a further update will be provided here within an hour's time.
- monitoring Jul 25, 2023, 01:32 AM UTC
Most of our backlog has been resolved and our team is continuing to work on the remaining backlog, a further update will be provided here within an hour's time.
- monitoring Jul 25, 2023, 02:23 AM UTC
Our team is continuing to work on the remaining backlog, a further update will be provided here within an hour's time.
- resolved Jul 25, 2023, 03:58 AM UTC
Our transaction backlog has been cleared and this incident has been resolved. A PIR will be distributed by [email protected] within 2 business days. Again, we thank you for your patience and apologise for the delays experienced by those affected.
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