Resolved after 1 hour 9 minutes, affecting NPP Transactions [Outbound], on November 30, 2023.
Our transaction backlog has been cleared and this incident has been resolved. A PIR will be distributed by [email protected] within 2 business days. Again, we thank you for your patience and apologise for the delays experienced by those affected.
Affected components
Update timeline
- identified Nov 30, 2023, 07:14 PM UTC
We have identified that the degraded performance is affecting intermittent NPP Outbound Payments in our Production environment. We are continuing to investigate, an update will be provided here in an hours time.
- monitoring Nov 30, 2023, 08:14 PM UTC
A fix has been implemented and we are monitoring the results. New payments are processing as expected. We have a small backlog of pending transactions that we will monitor and provide updates on until resolution.
- resolved Nov 30, 2023, 08:23 PM UTC
Our transaction backlog has been cleared and this incident has been resolved. A PIR will be distributed by [email protected] within 2 business days. Again, we thank you for your patience and apologise for the delays experienced by those affected.
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