Zepto Payments AU incident
[NPP/PayTo OFI Participant] Impact to NPP Inbound, Outbound real-time payments and Payment Initiation 16/12/2023
Resolved after 2 hours 16 minutes, affecting NPP Transactions [Outbound] and Payment Initiation [PayTo] and 1 more, on December 16, 2023.
This incident has been resolved. Incident Start: 16/12/2023 05:52 pm (Sydney Time) Resolution: 16/12/2023 09:59 pm (Sydney Time) Please contact our Support Team for any enquiries.
Affected components
Update timeline
- investigating Dec 16, 2023, 08:43 AM UTC
We have been advised that a singular NPP/PayTo OFI Participant will be self-suspending as they are experiencing a technical difficulty. Requests to this OFI will be rejected. Affected: Inbound Payments & Outbound Payments and Payment Initiation Further updates will be provided on this page within an hour's time. Affected Region: AU
- investigating Dec 16, 2023, 08:44 AM UTC
We are continuing to investigate this issue.
- monitoring Dec 16, 2023, 09:40 AM UTC
We are still experiencing degraded performance affecting some NPP payments and Payment Initiations to a singular OFI. Incident Start: 16/12/2023 05:52 pm (Sydney Time) Affected: Inbound Payments & Outbound Payments and Payment Initiation Further updates will be provided on this page within an hour's time.
- monitoring Dec 16, 2023, 09:57 AM UTC
We are still experiencing degraded performance affecting some NPP payments and Payment Initiations to a singular OFI. New requests are being processed as normal, however, a backlog of unprocessed requests are awaiting resolution. Incident Start: 16/12/2023 05:52 pm (Sydney Time) Affected: Inbound Payments & Outbound Payments and Payment Initiation Further updates will be provided on this page within an hour’s time.
- resolved Dec 16, 2023, 11:00 AM UTC
This incident has been resolved. Incident Start: 16/12/2023 05:52 pm (Sydney Time) Resolution: 16/12/2023 09:59 pm (Sydney Time) Please contact our Support Team for any enquiries.
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