Resolved after 2 hours 32 minutes, affecting NPP Transactions [Outbound] and NPP Transactions [Inbound], on September 30, 2024.
This incident has been resolved. Thank you for your patience and understanding. A PIR will be distributed by [email protected] in the coming days. Please contact our Support Team for any enquiries.
Affected components
Update timeline
- investigating Sep 30, 2024, 05:57 AM UTC
We have noticed degraded performance affecting some NPP transactions. We are investigating as a priority and will provide further updates shortly.
- investigating Sep 30, 2024, 07:00 AM UTC
We are continuing to investigate this issue.
- investigating Sep 30, 2024, 07:37 AM UTC
Thanks for your patience while the team continues to work through this incident. We continue to accept new transactions, however we are still experiencing intermittent issues with some NPP payments being stuck in the 'processing' state. Further updates will be provided shortly.
- investigating Sep 30, 2024, 08:29 AM UTC
This incident has been resolved. Thank you for your patience and understanding. A PIR will be distributed by [email protected] in the coming days. Please contact our Support Team for any enquiries.
- investigating Sep 30, 2024, 08:29 AM UTC
This incident has been resolved. Thank you for your patience and understanding. A PIR will be distributed by [email protected] in the coming days. Please contact our Support Team for any enquiries.
- resolved Sep 30, 2024, 08:30 AM UTC
This incident has been resolved.
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