Resolved after 21 hours 35 minutes, affecting Australia [System Components] and NPP Transactions [Outbound], on August 25, 2025.
We are seeing intermittent degraded performance affecting NPP payments. Our upstream financial institution is investigating the issue and will provide further updates once available.
Affected components
Update timeline
- identified Aug 25, 2025, 03:33 AM UTC
Dear customers, We have noticed degraded performance with our upstream financial institution affecting some NPP payouts. We are investigating this issue with our provider as a priority and will provide further updates once available.
- monitoring Aug 25, 2025, 03:57 AM UTC
Our upstream institution has implemented a fix on their end, NPP transactions should now be processed as normal. We will be monitoring the issue on our end.
- investigating Aug 25, 2025, 04:32 AM UTC
We are seeing intermittent degraded performance affecting NPP payments. Our upstream financial institution is investigating the issue and will provide further updates once available.
- resolved Aug 26, 2025, 01:08 AM UTC
This incident has now been resolved.
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