Zepto Payments AU incident
[External] Degraded PayTo Agreement Performance Issues
Resolved after 4 days 18 hours, affecting Agreements [PayTo], on September 26, 2025.
The degraded NPP Participant’s mobile application issues affecting some customers’ ability to authorise and complete PayTo agreements has been resolved. Agreement authorisations are now proceeding as expected.
Affected components
Update timeline
- investigating Sep 26, 2025, 06:06 AM UTC
Dear Customers, We are currently aware of degraded performance issues impacting an NPP Participant’s mobile application. This is affecting some customers’ ability to authorise and complete PayTo agreements, leading to an increase in agreement timeouts and cancellations. Zepto has escalated this matter to NPPA and is actively monitoring the situation to assess ongoing impacts to PayTo agreement creation and conversion. We will provide further updates as additional information becomes available. If you have any questions, please don’t hesitate to contact our Support Team through your portal, email us at [email protected] or contact your Zepto Account Manager directly. We appreciate your understanding and cooperation.
- resolved Oct 01, 2025, 12:52 AM UTC
The degraded NPP Participant’s mobile application issues affecting some customers’ ability to authorise and complete PayTo agreements has been resolved. Agreement authorisations are now proceeding as expected.
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