Zepto Payments AU Outage History

We are seeing reports of degraded performance affecting ANZ PayTo Payments. Zepto is working internally and with any applicable external parties on identifying the root cause. Further updates will be provided on this page within an hour's time.

We’re currently investigating delays affecting real-time webhooks and event processing. Merchants may experience delays in receiving updates. Our teams are actively working to restore normal processing and reduce the backlog. We’ll provide a further update as soon as possible.

Dear customers, We have noticed degraded performance affecting some NPP transactions. We are investigating this as a priority and will provide further updates once available.

Dear Valued Zepto Customer, We have been advised by our upstream Financial Institution that there is degraded performance affecting NPP transactions. Incident Start: 24/08/2026, 12:55 PM (Sydney Time) Affected: NPP Transactions This intermittent issue is resulting in 'pending' NPP payments. We are in contact with our financial institution to identify the root cause and resolution. If any action is required we will be in touch.

Dear Valued Customer, We are investigating an issue affecting the Zepto Sandbox environment. Customers may experience delayed webhook delivery, delayed transaction processing, polling endpoint delays, and delayed email notifications. Our engineering team has identified retries building in background processing queues and is actively working to restore normal processing. We will endeavour to provide another update within the next hour.

Dear Customers, We are currently aware of degraded performance issues impacting Cloudflare( Security Infrastructure Provider). Merchants may receive a 500 response from our system. The team is monitoring the situation on our end and will provide an update once the issues have been resolved. If you have any questions, please don't hesitate to contact our Support Team through your portal, email us at [email protected]. We appreciate your understanding and cooperation.

Dear Customers, We are currently aware of degraded performance issues impacting an NPP Participant’s mobile application. This is affecting some customers’ ability to authorise and complete PayTo agreements, leading to an increase in agreement timeouts and cancellations. Zepto has escalated this matter to NPPA and is actively monitoring the situation to assess ongoing impacts to PayTo agreement creation and conversion. We will provide further updates as additional information becomes available. If you have any questions, please don’t hesitate to contact our Support Team through your portal, email us at [email protected] or contact your Zepto Account Manager directly. We appreciate your understanding and cooperation.

Dear Valued Zepto Customer, Our Financial Institution has detected technical difficulties, affecting PayID maintenance and account registrations. They are investigating this incident as a priority and will provide a further update within an hour.