Zenpli Outage History

Zenpli is up right now

Zenpli had 4 outages in the last 2 years totaling 4h 55m of downtime — averaging 0.2 incidents per month.

There were 4 Zenpli outages since May 28, 2025 totaling 4h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.zenpli.com

Minor July 28, 2025

5xx errors

Detected by Pingoru
Jul 28, 2025, 10:20 PM UTC
Resolved
Jul 28, 2025, 10:21 PM UTC
Duration
1m
Affected: Production onboarding API (/v1/onboarding)Production data enrichment API (/v1/data-enrichment)Lucy (kyb.zenpli.com)
Timeline · 3 updates
  1. investigating Jul 28, 2025, 10:20 PM UTC

    We are experiencing intermittent 5XX errors in our API services

  2. identified Jul 28, 2025, 10:20 PM UTC

    We found the cause: web server unproperly de-escalation. WIP.

  3. resolved Jul 28, 2025, 10:21 PM UTC

    Issue fixed

Read the full incident report →

Critical June 12, 2025

General outage

Detected by Pingoru
Jun 12, 2025, 07:03 PM UTC
Resolved
Jun 12, 2025, 08:15 PM UTC
Duration
1h 11m
Affected: Sandbox onboarding API (/v1/onboarding)Production onboarding API (/v1/onboarding)Sandbox data enrichment API (/v1/data-enrichment)Production data enrichment API (/v1/data-enrichment)Lucy (kyb.zenpli.com)
Timeline · 5 updates
  1. investigating Jun 12, 2025, 07:03 PM UTC

    Many of our cloud providers are currently experiencing issues.

  2. identified Jun 12, 2025, 07:16 PM UTC

    Our main cloud providers already identified the issues but there is not an ETA defined yet.

  3. identified Jun 12, 2025, 07:24 PM UTC

    Problem: A Google Cloud outage is causing widespread service disruptions impacting various services across all three zones. Impact: Many services including git, web-pages, google-cloud-storage are unavailable, affecting operations and causing widespread disruptions. Causes: The incident is due to a global issue with Google Cloud and Cloudflare.

  4. monitoring Jun 12, 2025, 07:45 PM UTC

    We are starting to see services recover. We still expect to see intermittent errors across the impacted services.

  5. resolved Jun 12, 2025, 08:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 6, 2025

Production API 5XX errors

Detected by Pingoru
Jun 06, 2025, 04:58 PM UTC
Resolved
Jun 06, 2025, 04:59 PM UTC
Duration
52s
Affected: Sandbox onboarding API (/v1/onboarding)Production onboarding API (/v1/onboarding)Sandbox data enrichment API (/v1/data-enrichment)Production data enrichment API (/v1/data-enrichment)Lucy (kyb.zenpli.com)
Timeline · 3 updates
  1. investigating Jun 06, 2025, 04:58 PM UTC

    We are currently investigating this issue.

  2. identified Jun 06, 2025, 04:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 06, 2025, 04:59 PM UTC

    This incident has been resolved.

Read the full incident report →