Zenpli incident
Intermittent Connectivity Issues Due to Cloudflare Service Degradation
Zenpli experienced a major incident on November 18, 2025 affecting Sandbox onboarding API (/v1/onboarding) and Production onboarding API (/v1/onboarding) and 1 more component, lasting 3h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 02:43 PM UTC
Monitoring – We are currently observing intermittent connectivity issues affecting some requests routed through our perimeter infrastructure. This disruption is caused by an ongoing service degradation impacting Cloudflare’s global platform. While portions of Cloudflare’s services have begun to recover, there may still be elevated error rates or sporadic connection failures for some users. Below is a summary of Cloudflare’s most recent updates relevant to this incident: 14:34 UTC – Cloudflare deployed a change that restored dashboard services. Work continues to remediate broader application-level impacts. 14:22 UTC – Cloudflare continues working on a fix. 13:58 UTC – Ongoing efforts to restore application services. 13:35 UTC – Continued work on service restoration for application services customers. 13:13 UTC – Cloudflare Access and WARP recovered; error levels returned to pre-incident levels. WARP access re-enabled in London. Remediation continues for remaining services. 13:09 UTC – Issue identified; a fix is being implemented. 13:04 UTC – WARP access temporarily disabled in London as part of remediation efforts. 12:53 UTC / 12:37 UTC / 12:03 UTC – Cloudflare continues to investigate and mitigate the issue. 12:21 UTC – Services showing signs of recovery, though elevated error rates may still occur. 11:48 UTC – Initial report of internal service degradation causing intermittent impact across several Cloudflare services. We are actively monitoring the situation and will continue to update this page as Cloudflare progresses with its remediation efforts. Our team will communicate once full stability has been confirmed. Thank you for your patience.
- monitoring Nov 18, 2025, 03:19 PM UTC
Cloudflare has deployed a fix, and we're observing partial recovery: 14:42 UTC - A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
- resolved Nov 18, 2025, 06:25 PM UTC
7:44 UTC - Cloudflare has confirmed that all services are now operating normally. We are no longer observing elevated errors or latency across the network. Our team has validated stable behavior throughout our perimeter and all previously affected functionality has returned to normal levels. Cloudflare continues to perform a deeper investigation into the disruption, but no further configuration changes are being made at this time. It is considered safe to re-enable any Cloudflare services that were temporarily disabled during the incident. We will share a final update if additional details become available from Cloudflare’s post-incident review.