Zenpli experienced a minor incident on August 7, 2026 affecting Production onboarding API (/v1/onboarding) and Production data enrichment API (/v1/data-enrichment), lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2026, 07:07 PM UTC
We have observed intermittent availability issues affecting services provided by Mexico's Tax Administration Service (SAT). As a result, some requests may experience errors, increased latency, or temporary unavailability across the following Zenpli services: Onboarding API Identity Score Penny Validation Our team is actively monitoring the situation and its impact on Zenpli services. We will provide further updates as more information becomes available. We apologize for any inconvenience and appreciate your patience.
- identified Aug 07, 2026, 07:09 PM UTC
We have identified timeouts affecting SAT services, specifically impacting RFC consultation requests. The issue has been escalated to the relevant provider, and our team continues to monitor the situation closely. We will provide further updates as more information becomes available.
- monitoring Aug 07, 2026, 07:27 PM UTC
We are now observing successful HTTP 200 responses, with requests being processed normally by SAT services. Traffic and response rates are showing signs of normalization. Our team will continue monitoring the service closely to ensure stability before considering the incident fully resolved.
- resolved Aug 07, 2026, 09:22 PM UTC
SAT services are stable, and traffic and response rates have returned to normal. We are closing this incident. For any follow-up requests or if you continue experiencing issues, please open a ticket through our Service Desk: https://zenp.li/rzT Thank you for your patience while we monitored and resolved this incident.